You have sixty (60) calendar days from the purchase date to return your product and qualify for a refund.

If you have any further enquiries regarding your specific return period, please contact us.

Returns / Exchanges are free and easy – all you need is a printer!

Discounted merchandise or orders placed using an e-gift code are not eligible for exchange. Returns will only be refunded the amount paid after the applied e-gift card (excluding shipping costs, which are always non-refundable). Once an e-gift code is applied at checkout, it’s considered redeemed and cannot be reactivated or replaced. All free orders are final sale (no returns or exchanges) and we do not offer price adjustments on previously purchased items.

IL MAKIAGE is committed to your satisfaction. If for any reason you are not completely satisfied with a product purchased online from ILMAKIAGE.COM/UK please feel free to contact us.

Shopping from another (non-UK) country? Head to the bottom of our site to easily switch between stores.

If you’re ready to make a return or exchange, go to ilmakiage.com/uk/return and request an exchange.

• To download a return label, input your order number and email associated with the order.

  • Select the item(s) you would like to exchange or return

  • Please note that only one return label can be downloaded per order

  • Print your return label

• Carefully pack the item(s) you are returning or exchanging into the original packaging to avoid incurring additional charges for shipping. Seal the box and affix the prepaid return label to the outside of the package.

• Be sure to include the original packing slip inside the box.

• Drop your return off at the courier that is specified on your return label.

• It can take up to two weeks to process returns and credit your account or issue online store credit. Your financial institution may take longer to reflect the transaction.

• Please note:

  • Original shipping fees (if any) are not refundable.

  • We are not responsible for return packages that are lost in transit.

  • The package may not make it back to us if dropped with the wrong courier.

  • Please be sure to use the pre-paid return shipping label as IL MAKIAGE is not responsible for any returned packages that are shipped without the provided prepaid return shipping label.

  Shopping from another (non-UK) country? Head to the bottom of our site to easily switch between stores.

If you need a different shade or have a question about what product would work better for you, please contact us. Our team is here to help!

If you’re ready to make a return or exchange, go to ilmakiage.com/uk/return and request an exchange.

• To download a return label, input your order number and email associated with the order.

  • Select the item(s) you would like to exchange or return

  • Please note that only one return label can be downloaded per order

  • Print your return label

• For an exchange, our team will reach out to you via email to assist. If you don’t receive an email shortly after completing the online form, please check your spam folder or and contact us directly.

• Carefully pack the item(s) you are returning or exchanging into the original packaging to avoid incurring additional charges for shipping. Seal the box and affix the prepaid return label to the outside of the package.

• Be sure to include the original packing slip inside the box.

• Drop your return off at the courier that is specified on your return label.

• Please note:

  • Original shipping fees (if any) are not refundable.

  • We are not responsible for return packages that are lost in transit.

  • The package may not make it back to us if dropped with the wrong courier.

  • Please be sure to use the pre-paid return shipping label as IL MAKIAGE is not responsible for any returned packages that are shipped without the provided prepaid return shipping label.

Shopping from another (non-UK) country? Head to the bottom of our site to easily switch between stores.

If the item(s) in your shipment arrived damaged, please keep the box, packing materials and the item(s) inside and contact us with a picture.

Don’t worry - you’re not missing anything. To make our processes more sustainable, our packages don’t come with return labels inside the box.

Instead, our returns work by easily downloading & printing the free return label from our return page.

Please make sure to drop your return off at the courier that is specified on your return label. The package may not make it back to us if dropped with the wrong courier.

All UK returns must be made via Royal Mail only. (Please note: by clicking on this link you’ll be leaving IL MAKIAGE.COM/UK)

Please be sure to use the pre-paid return shipping label as IL MAKIAGE is not responsible for any returned packages that are shipped without the provided prepaid return shipping label.

We do not accept returns of internationally shipped orders.

Shopping from another (non-UK) country? Head to the bottom of our site to easily switch between stores.

Looking for our US/Canada/International (non-UK) store? Check out ilmakiage.com

Yes!(Excluding HIGHBROW and POWERBROW kits. Returns/exchanges for this product are only permitted for the entire kit.)

Keep what you love and return or exchange what you don’t. You have full flexibility to return or exchange just one product or your full order.

Tracking is available only once an order has been picked up from the warehouse.

Please note, by clicking on this link, you’re leaving ILMAKIAGE.COM/UK: Royal Mail

Your tracking number was sent to you by email in your shipping confirmation email.

Don’t have it? Contact us and we’ll help you get it.

Shopping from another (non-UK) country? Head to the bottom of our site to easily switch between stores.

We offer FREE shipping via Royal Mail or all orders above £50 GBP. For orders below £50 GBP, we offer shipping via Royal Mail for a flat fee of £3.95 GBP. Orders shipped domestically will be delivered within 1-4 working days (estimated). Orders shipped from our international warehouses are subject to longer shipping times (but no additional taxes or fees will apply!).

Think your order is delayed or just want to check the order status?

Tracking your order is easy!

• If you created an account at checkout, login to your account and track from there.

• No account? No problem. Check the shipping confirmation email for your clickable tracking number.

• Not working? Contact us and we can assist!

We aim to have orders received by 2:00 pm GMT processed to be packed and dispatched the same day the order is placed.

Any orders received after 2:00 pm GMT will be processed on the next business day.

Once we have dispatched your order, we will send you an email with shipping details and a tracking number. Follow the link in the email to track your order and check the estimated arrival date.

Orders will be delivered within 1 - 4 working days (estimated).

We do our best to estimate delivery time accurately. However, all delivery timelines are estimates and are subject to change.

A few select items may require shipment from abroad. While you won’t be charged extra international shipping or customs fees, these orders may take a little while longer to get to your doorstep. Good things come to those that wait, babes!

Holiday processing and shipping times may vary.

For the most up-to-date delivery information once your order has been dispatched, please refer to the tracking information in your shipping confirmation email.

Some items sold by ILMAKIAGE.COM require special handling as specified by government regulations governing the transport of these items. The method of shipping for these items is dictated by these regulations and therefore the shipment of some products to certain locations may not be possible.

Shopping from another (non-UK) country? Head to the bottom of our site to easily switch between stores.

Any product you want, babes!

Specific inquiries? Reach out to customer service at: [email protected].

Shopping from another (non-UK) country? Head to the bottom of our site to easily switch between stores.

Shopping from another (non-UK) country? Head to the bottom of our site to easily switch between stores.

Nope, just make sure your package is being delivered to a secure location.

Due to how quickly our order enter the warehouse's system, we normally are unable to cancel or edit existing orders.

If you have specific questions about your particular order, please feel free contact us directly.

We hope this never happens! If your package is lost or stolen, please contact us and we will work to resolve this issue.

If your package is marked as delivered by the courier and you did not receive your product, please contact the courier to see where they left it or if there was an issue delivering your product. Orders that are marked as delivered are eligible for replacement but not for refund.

Shop by Talent allows you to purchase products used by your favorite influencer!

Shop by Product allows you to purchase by product group (face, lips, eyes, brows).

A Look is an influencer tutorial -- and one of our favorite ways to shop. It allows you to see how your favorite influencers used their products to create the best Looks.

Watch instructional videos, see and shop products and find out what’s trending.

See trending looks here.

Swipe through Looks from your favorite influencers to get inspired. See their before and after transformations, video tutorials, and the products they used.

Swiping right on looks will save them to your wishlist, and you can later revisit the look pages for more details. If you want to recreate all or part of a look, purchase the products used by the influencer directly on the Look page.

Duh - you can buy as many products as you’d like!

You do you, babes. You do not need to purchase the whole look!

After you’ve received your order, you can also choose what products you’d like to keep – keep what you love and return/exchange what you don’t.

Of course! When visiting the website, select the Shop by Product button on the top right of the screen and choose the products you’d like.

You can utilize the search bar at the top of the site to search for your favorite influencer by handle or first and last name. Each influencer has a profile page with all their looks.

To see your loved Looks, simply log in to your account and head to your wishlist.

Oh no! To ensure all of your ‘Loved Looks’ stay put, create an account so you can go back and look at your ‘Loved Looks’ whenever you want and on any of your devices. You never know when inspiration will strike.

We try to restock our products as quickly as possible so you never have to wait! If for some reason an item is out of stock, it will say so when you try to add the item to your cart. Please contact us if you’d like a recommendation for a similar product that’s available now or check back and we will update the status as soon as it is restocked!

Yes! Keep what you love and return what you don’t. You have full flexibility to return just one product or your full order. Please contact us and we would be happy to match you with something that works better for you. For more details, take a peek at our other FAQ sections.

Due to how quickly our distribution center works, we cannot cancel or edit orders once they’re placed.

It’s a blessing and a curse in situations like these — you get your products quickly but we’re unable to cancel, as your order is immediately processed, picked, and packed.

If your shipping information is incorrect, please contact us and we will try our best to update your shipping information.

Once you have received your order, we’ll be happy to help you with a return or exchange. For more details on our return/exchange policies and how to make a return/exchange, please take a peek at our other FAQ sections.

We hope this never happens! If your package is lost or stolen, please contact us and we will work to resolve this issue.

If your package is marked as delivered by the courier and you did not receive your product, please contact the courier to see where they left it or if there was an issue delivering your product. Orders that are marked as delivered are eligible for replacement but not for refund.

Oh no! Contact us and we will fix your order ASAP.

Duh - no additional tax/duties are added at check-out for you, babes.

Purchasing or shipping outside of the UK? No problem.

Head to the bottom of our site to easily switch between stores.

This is entirely up to your financial provider. Your bank or financial institution may take 2-10 days to reflect a refund or return transaction.

Don’t hesitate to contact us if you have further enquiries.

Oh no!

Most banks are willing to work with you on a solution, however, we are only able to refund payments to the card on file at the time of checkout. We cannot process a refund to a new card or by other methods, such as a check.

If you are having issues trying to update your payment method for an upcoming Auto Replenishment charge, please reach out to [email protected] for next steps.

At this time, we accept major credit/debit cards (e.g., Visa, American Express, Mastercard, Discover, etc.). We also accept payments via PayPal and AmazonPay.

Check back as we continue to add additional payment methods.

We do not offer price adjustments on any previously purchased items.

• E-gift codes can be applied to new IL MAKIAGE purchases only  
• Orders purchased using an e-gift code are not eligible for exchange 
• Orders purchase using an e-gift code are eligible for a refund of the amount paid after the code is applied (not including shipping charges, which are always non-refundable) if returned within the return period 
• E-gift codes cannot be extended, replaced, reactivated, or combined
• E-gift codes cannot be combined with any other offers or discounts
• E-gift codes are not eligible on any quiz-based or Try Before You Buy orders 
• E-gift codes cannot be applied to future Try Before You Buy or Auto-Replenishment charges/orders 
• E-gift codes cannot be used on limited edition or collaboration products 
• E-gift codes are eligible for use one time only, so be sure to use the full amount at one time
• Multiple e-gift codes cannot be applied to one order

Using your gift code is easy! Follow these steps.

From within your cart: : 

• Add desired items to your cart directly (make sure you don’t add them after taking a quiz, as codes are not valid towards quiz-based purchases) 
• Click “Add a Promo Code +”
• Add your e-gift code (we recommend copying and pasting it to avoid any errors) 
• Ensure no spaces are included before or after your code
• Click “Apply” and check the message in pink to confirm your code was successfully applied 

At checkout: 

• Add desired items to your cart directly (make sure you don’t add them after taking a quiz, as codes are not valid towards quiz-based purchases) 
• Click “Checkout” 
• Enter your shipping details and click “Continue to Final Step” 
• Add your e-gift code, click “Apply” and check the message in pink to confirm your code was successfully applied 
• Enter your payment details, if needed

Only one promotional (promo), discount, store credit, or e-gift code can be used at a time. These can’t be combined or used together.

E-gift codes can only be used towards new orders. E-gift codes cannot be applied to a current Try Before You Buy order or any future auto-replenishment orders.

Oh no! Check the following:

• Check the email you received your code in to ensure it hasn’t expired
• Make sure you include the dashes if your code includes dashes
• Copy and paste your code to avoid mixing up letters and numbers, such as O and 0
• Make sure there is not a space before or after the code

Still not working? Please contact us.

Gift boxes are complimentary with all orders. All items are packaged in a luxury box and sent in our signature IL MAKIAGE black bubble mailer. Currently, we are unable to offer gift receipts or gift notes.

Online, babes! We’re here for you all day, every day.

Lucky you! We have a one-of-a-kind Powermatch Foundation Quiz with over 90% accuracy in matching the perfect shade. The best part? It only takes 90 seconds, and you can try your shade risk-free with our 60-day money-back guarantee policy.

IIL MAKIAGE products are suitable for most skin types. Our foundation is water based and oil-free, so it won’t clog your pores. Questions about our other products? We are happy to help. Please contact us for any other questions.

We don’t -- but we do offer 60 (sixty) day return periods for all products purchased by our UK customers!!

Don’t love your order? Feel free to return within the return period for a refund.

All items purchased from ILMAKIAGE.COM are guaranteed authentic. Merchandise purchased from other websites or unauthorized dealers cannot be verified as we sell only through ILMAKIAGE.COM.

We try to restock our products as quickly as possible so you never have to wait! If for some reason an item is out of stock, it will say so when you try to add the item to your cart.Please Contact if you’d like a recommendation for a similar product that’s available now or check back and we will update the status as soon as it is restocked!

It depends on the product. Feel free to contact us regarding specific products.

We always recommend finishing your look with setting spray to maximize hold and wear-time.

Never. We never test products or ingredients on animals, nor do we allow suppliers or affiliates to conduct testing on our behalf. Animals > Everything.

Absolutely! We make sure that all our ingredients are sourced according to extremely high standards. We wouldn’t settle for anything less!

Not 100% of our products are vegan, but most are, including our foundation. Contact us for a complete list of our vegan products.

Not 100% of our products are gluten-free. We know how serious gluten allergies can be. Please contact us for a full list of our gluten-free products.

Negative. IL MAKIAGE products are paraben-free (and phthalate-free too).

Our products are made with your skin in mind! We want to keep you looking fabulous and avoid using ingredients that block and clog pores. If you want specifics on any product, we recommend checking out the ingredients list. On our website, you can see the full list of ingredients on each product page, so you can be sure this is the perfect product for your skin!

We could talk about ourselves for hours. Ask away! Contact us and we can answer any of your queries. Perfect shade? Perfect product? We got you, babes.

We know you’re in high demand, so we want to make receiving some of your must-have products as easy as possible! Our Auto-Replenishment option will automatically send you your products based on your chosen frequency (2, 3 or 4 months).

Our self-service process is simple and straightforward – any changes you need to make can be made online from your account. The best part? You get free shipping, 20% off and a free gift for every delivery after your first, so we’re saving you time AND money. We got you, b.

We got you, b.

Note: Not all products are available for Auto-Replenishment.

Auto-Replenishment is currently only available in the US, UK & Canada.

Check back often for updates!

1. Quiz Me – Take our concealer or foundation shade matching quiz and get matched with your perfect shade.

2. Schedule It – Choose the Auto-Replenishment option at checkout and pick how often you want to receive your product.

3. Treat Yo’self – Checkout with your order as usual and wait for your brand-new product to arrive. You will save 20% on every Auto-Replenishment order after your first order.

After you complete the quiz and receive your results, you will be sent to checkout. While you’re checking out, simply be sure to opt into ‘Auto-Replenishment” and choose your preferred shipment frequency. Checkout as usual. We will safely store your shipping, billing, and payment information in your account for future deliveries.

If you don’t already have an account with us, after opting into Auto-Replenishment, you will get an email with your temporary password and you’ll be able to easily set up your account.

Love it and keep it? Your Auto-Replenishment will kick in going forward. Not for you? Return your product within the return window and we’ll automatically cancel the Auto-Replenishment as well. If you return within the return window, you’ll be refunded for your first order.

You won’t be charged for future Auto-Replenishment orders at the time of check-out – you will only be charged for the shipping and your first order upfront. After your return period ends, your auto-replenishment will kick in. You will be charged for each Auto-Replenishment order at the future date when it ships. Change your preferences any time in the “MY ACCOUNT” section of our site.

Currently Auto-Replenishment is only available for select products, including our F*ck I’m Flawless concealer and our Woke Up Like This foundation.

We are always looking to expand, so stay tuned for more in the future!

Your payment method on file will be charged on the date the product is shipped.

You can edit the details of your next Auto-Replenishment order until 24 hours before it ships. You will be notified of the change via email.

Managing your Auto-Replenishment is quick and easy. You can change your shipment date, skip a delivery, change your frequency, or even cancel Auto-Replenishment altogether by logging into your account on ilmakiage.com. Head to “MY ACCOUNT” and then click on the “MY AUTO-REPLENISHMENT” page.

Change an order date:

Go to the “MY ACCOUNT” page on ilmakiage.com. Click on the “MY AUTO-REPLENISHMENT” tab. Once in the tab, you will find an option to “EDIT DELIVERY DATE” on the upper righthand corner of your “UPCOMING SHIPMENTS” page. Once within that option, you can choose the date you would like to receive your next order. Press “SAVE SHIPMENT DATE” to save your new preferences.

Skip a delivery:

Go to the “MY ACCOUNT” page on ilmakiage.com. Click on the “MY AUTO-REPLENISHMENT” tab. Once in the tab, you will find an option to “SKIP ORDER” on the upper righthand corner of your “UPCOMING SHIPMENTS” page. Once within that option press “SKIP SHIPMENT” to save your new preferences.

Change quantity:

Go to the “MY ACCOUNT” page on ilmakiage.com. Click on the “MY AUTO-REPLENISHMENT” tab. Once in the tab, you will see “Sending” with a number in a dropdown box. You can choose the amount that you would like to receive, and it will automatically save your preferences.

Change frequency:

Go to the “MY ACCOUNT” page on ilmakiage.com. Click on the “MY AUTO-REPLENISHMENT” tab. Once in the tab, you will see “every” with a number in a dropdown box. You can change the frequency of your delivery to 2, 3, or 4 months, and it will automatically save your preferences.

Cancel or pause auto-delivery:

Go to the “MY ACCOUNT” page on ilmakiage.com. Click on the “MY AUTO-REPLENISHMENT” tab. Once in the tab, under where you edit the quantity and frequency, you will find options to cancel (permanently) or pause (temporarily) your auto-replenishment. If you choose to cancel, please choose a reason for cancellation and then click “CANCEL AUTO-REPLENISHMENT”. If you choose to pause, please select the date that you would like your shipments to resume from the calendar and then click “PAUSE AUTO-REPLENISHMENT”.

Head to ilmakiage.com and log into your account by clicking the “LOGIN” button at the upper right corner.

Update your address, billing information, etc. from within the “MY ACCOUNT” or “MY AUTO-REPLENISHMENT” tab.

You can view and manage all future deliveries in the “MY AUTO-REPLENISHMENT” tab within “MY ACCOUNT” on ilmakiage.com.

Your first and every future Auto-Replenishment order will be under our regular 30-day exchange and return policy.

No worries, we got you. Please contact us and we can assist you.

We accept Visa, American Express, Mastercard, Discover and JCB credit and debit cards. We also accept PayPal. We cannot accept AmazonPay, or prepaid cards for Auto-Replenishment orders at this time.

Your first order, and your subsequent orders are under our normal return and exchange policy. You have 30 days from the date of delivery to return the product for your money back or to exchange it for another shade of the same product. Please head here to download a prepaid return label. Returning any subsequent orders after your initial order will not automatically cancel your Auto-Replenishment.

No worries, we got you. Please contact us and we can assist you.

You can’t shop IRL, but you can shop with us 24/7 on ILMAKIAGE.COM!

Please see the following e-gift code terms & conditions:

• E-gift codes can only be used on new orders and cannot be applied on existing orders

• Each codes is a one-time use code, so be sure to use the whole amount in one purchase

• Only one e-gift code can be applied at any given time

• E-gift codes are not valid for quiz-based orders (including Try Before You Buy orders)

• E-gift codes are not valid for limited edition or collaboration products

• Purchases made with an e-gift code are not eligible for exchanges

• Returns will only be refunded the amount paid after the applied e-gift code (excluding shipping costs, which are always non-refundable)

• Once an e-gift code is applied at checkout, it’s considered redeemed and cannot be reactivated or replaced.

  To use your e-gift code, please copy and paste it into the ‘promo code’ field at checkout.

Interested in joining our #maximalists community? We would seriously love to see your looks. DM us on Instagram with relevant info and handles to your social pages.

Have an idea for a different type of collab? Please reach out to us at [email protected].

If you are interested in working with our company, please reach out to us at [email protected].

We appreciate any and all input! Please feel free to contact us at [email protected].

Join our squad for exclusive access to must-have product releases, trending news, boutique updates and everything else IL MAKIAGE. Sign up for our emails by scrolling to the bottom of our homepage and entering your email.

We hate to see you go, but to stop receiving emails from us, simply click ‘Unsubscribe’ at the bottom of any email communication from us. Your updated preferences can take a few days to reflect.

We operate swiftly by email! Contact us here or send us an email at [email protected] and we’ll get back to you super soon!

Shopping from another (non-UK) country? Head to the bottom of our site to easily switch between stores.

We strive to respond within 24-48 hours! If you didn’t hear back from us, please check your spam folder! It’s possible our message just got lost in your inbox.

Duh. Check out our story here.

You can reset your IL MAKIAGE account password here.

If you signed up for an account upon purchase, you can follow your shipping process by signing into your account and clicking on ‘MY ORDERS’ under the ‘MY ACCOUNT’ tab. Once the order is shipped, you will receive a confirmation email with shipping details and a tracking number. By clicking the link in the email, you can track your order and estimated arrival date.

You can login to your IL MAKIAGE account or set-up a new one here.

Sign-in to your online account using your current email address and password. Once you have successfully signed into MY ACCOUNT, you may change the email address by clicking on EDIT PROFILE under the "My Profile" section.

While there are many benefits of setting up an account, you can checkout as a guest without creating an account. Please note that you will be unable to see your order status or previous orders through our Accounts page if you checkout as a guest.

When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption that encrypts your information before it is sent to us to protect it from unauthorized use. In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:

• AOL 5.0 and higher
• Internet Explorer 5.0 and higher
• Mozilla Firefox
• Netscape 6.0 (Windows only)
• Safari
• Google Chrome

In addition, we will take reasonable steps to ensure that third party business partners to whom we transfer any data will provide sufficient protection of that personal information. Please see our Privacy Policy for more details

In order to use certain features of the site, we may collect, or you may be asked to provide your email address, name, mailing address, telephone number, billing information, birth-date, gift recipients’ names, addresses, telephone numbers and email addresses. For more information, including how this information may be used and your rights under GDPR, please see our Privacy Policy.

Queries, comments, or just because you love us:

• Form here
• Email: [email protected]
• For press: [email protected]

Due to high demand from high maintenance babes, IL MAKIAGE is growing fast! If you’re passionate about our brand and all things beauty, shoot us your resume at [email protected].

If you don’t see your query in our FAQs, hit us up! There’s no such thing as a query too extra. Email us or send us a DM on social.

We operate swiftly by email! Contact us here or send us an email at [email protected] and we’ll get back to you super soon!