Try Before You Buy US & Canada orders must be returned or exchanged within 14-days of the delivery date to avoid being charged.

• Returns after 14-days are not eligible for a refund.
• Please note that the Try Before You Buy policy is different from the policy for normal orders. 
• (Please reference the “Try Before You Buy” FAQs section for details)

Non-Try Before You Buy US & Canada orders must be returned or exchanged within their proper return period. You have thirty (30) calendar days from the purchase date to return your product and qualify for a refund. If you are unsure of how long your return period is, please contact us.

All international orders placed on the US/CA site are final sale.

Returns are free and easy – all you need is a printer!

Discounted merchandise or orders placed using an e-gift code are not eligible for exchange. Returns will only be refunded the amount paid after the applied e-gift card (excluding shipping costs, which are always non-refundable). Once an e-gift code is applied at checkout, it’s considered redeemed and cannot be reactivated or replaced. All free orders are final sale (no returns or exchanges) and we do not offer price adjustments on previously purchased items.

IL MAKIAGE is committed to your satisfaction. If for any reason you are not completely satisfied with a product purchased online from ILMAKIAGE.COM please feel free to contact us.

Shopping from another (non-US/CA) country? Head to the bottom of our site to easily switch between stores.

If you’re ready to make a return, go to ilmakiage.com/portal and request a return.

• To download a return label, input your order number and email associated with the order.
• Select the item(s) you would like to exchange or return
• Please note that only one return label can be downloaded per order
• Print your return label
• Carefully pack the item(s) you are returning or exchanging into the original packaging to avoid incurring additional charges for shipping. Seal the box and affix the prepaid return label to the outside of the package.
• Drop your return off at the courier that is specified on your return label.
• It can take up to two weeks to process returns and credit your account or issue online store credit. Your financial institution may take longer to reflect the transaction.

Please note:

• Original shipping fees (if any) are not refundable.
• We are not responsible for return packages that are lost in transit.
• The package may not make it back to us if dropped with the wrong courier.
• Please be sure to use the pre-paid return shipping label as IL MAKIAGE is not responsible for any returned packages that are shipped without the provided prepaid return shipping label.

Don’t forget: All international orders placed on the US/CA site are final sale.

Shopping from another (non-US/CA) country? Head to the bottom of our site to easily switch between stores.

If you need a different shade or have a question about what product would work better for you, please contact us. Our team is here to help!

If you’re ready to make an exchange, go to ilmakiage.com/portal and request an exchange.

• To download a return label, input your order number and email associated with the order.
• Select the item(s) you would like to exchange
• Please note that only one return label can be downloaded per order
• Print your return label
• For an exchange, our team will reach out to you via email to assist. If you don’t receive an email shortly after completing the online form, please check your spam folder or and contact us directly.
• Carefully pack the item(s) you are exchanging into the original packaging to avoid incurring additional charges for shipping. Seal the box and affix the prepaid return label to the outside of the package.
• Be sure to include the original packing slip inside the box.
• Drop your return off at the courier that is specified on your return label.

Please note:

• Original shipping fees (if any) are not refundable.
• We are not responsible for return packages that are lost in transit.
• The package may not make it back to us if dropped with the wrong courier.
• Please be sure to use the pre-paid return shipping label as IL MAKIAGE is not responsible for any returned packages that are shipped without the provided prepaid return shipping label.

Don’t forget: All international orders placed on the US/CA site are final sale.

Due to how quickly our order enters the warehouse's system, we normally are unable to cancel or edit existing orders. If you have specific questions about your particular order, please feel free to contact us directly.

If you are looking for help on canceling your auto-replenishment options, you can find more information in our AUTO-REPLENISHMENT FAQs section.

It is currently limited. As of right now, if you place an order on our US/CA site to an international country, you are not eligible to return or exchange. 

If you placed an order from one of our other stores, please head to that site to check the return policy. 

Shopping from another (non-US/CA) country? Head to the bottom of our site to easily switch between stores.

If you don’t have the original shipping label / packing slip, just make absolutely certain to use our IL MAKIAGE return label on the outside of your package.

If you don’t we will have no way of knowing the package came from you and we won’t be able to refund you for your return or cancel your trial!

Don’t worry - you’re not missing anything. To make our processes more sustainable, our packages don’t come with return labels inside the box.

Instead, you can easily return your product by downloading & printing the free return label from our return page.

If the item(s) in your shipment arrived damaged, please keep the box, packing materials and the item(s) inside and contact us with a picture.

You are not eligible for a return or exchange after your trial has ended. Please note that this policy is different from the policy for non-trial orders. Please reference the “Try Before You Buy” FAQs section for details.

If you are not satisfied with the product and your trial is up, please contact us.

Try Before You Buy orders can be exchanged within the 14-day trial period.

• When you complete your return request on the return page, please note that you would like an exchange. Or just contact us directly for assistance. We will happily match you with products that work better for you!
• The first two exchange orders will be Try Before You Buy orders. That means your 14-days period will start over from the date your exchange order is delivered.
• All exchanges and returns must be done within 14-days to avoid being charged for the product.
• If you would like to exchange a third time, you will have to place a normal order (pay up front), but you will still have the opportunity to return or exchange the product within 30 days of the purchase date. Please refer to the Return and Exchange policies for normal orders.

Yes! (Excluding HIGHBROW and POWERBROW kits, mascara and eyeliner bundles, and specific collaboration items. Returns/exchanges for these products are only permitted for the entire kit.)

Keep what you love and return or exchange what you don’t. You have full flexibility to return or exchange just one product or your full order.

Unfortunately, at this time, we do not offer returns or exchanges of merchandise purchased online from ILMAKIAGE.COM in person. Please head to the return page to download your prepaid label to ship your product(s) back to us.

Please make sure to drop your return off at the courier that is specified on your return label. The package may not make it back to us if dropped with the wrong courier.

All US returns can be made via USPS.

All Canada returns are made via Canada Post. 

Shopping from another (non-US/CA) country? Head to the bottom of our site to easily switch between stores.

Please be sure to use the pre-paid return shipping label as IL MAKIAGE is not responsible for any returned packages that are shipped without the provided prepaid return shipping label.

Refunds can only be issued to the original payment method used at checkout. If the card is no longer active or has expired, we cannot issue a refund to another card or via another means.

We aim to have orders received by 2:00 pm EST processed to be packed and shipped the same day the order is placed.

Any orders received after 2:00 pm EST will be processed on the next business day.

Once we have shipped your order, we will send you an email with shipping details and a tracking number. Follow the link in the email to track your order and check the estimated arrival date.

• Domestic orders will be delivered within 2-10 business days (estimated).
• International orders will be delivered within 7-14 business days (estimated).

We do our best to estimate delivery time accurately. However, all delivery timelines are estimates and are subject to change. Holiday processing and shipping time may vary. For the most up-to-date delivery information once your order has been shipped, please refer to the tracking information in your shipping confirmation email.

Some items sold by ILMAKIAGE.COM require special handling as specified by federal, state and local regulations governing the transport of these items. The method of shipping for these items is dictated by these regulations and therefore the shipment of some products to certain locations may not be possible.

We offer FREE shipping via FedEx or Pitney Bowes (depending on your location) for all domestic U.S. orders above $50. For domestic orders below $50, we offer shipping via FedEx or Pitney Bowes for a flat fee of $5.95. Please note that some US states and territories may be subject to higher shipping fees. 

Domestic orders will be delivered within 2-10 business days (estimated) if your order is received by 2:00 pm EST. Orders received after 2:00 pm EST will be processed on the next business day. Orders received after 2:00 pm EST on Friday will be processed on the following Monday.

For Canadian orders, we offer standard shipping via FedEx CrossBorder or Canada Post. For Try Before You Buy orders, the shipping fee is $7.90 USD (plus applicable taxes). For all other orders, the shipping fee is $6.00 USD.

Yes, we do. Orders placed internationally from our US/CA website are shipped for a flat fee of $20.00 USD.

All countries we currently ship to can be found in the dropdown at checkout. Not seeing your country? Unfortunately, that means shipping to your country is not currently supported. But please check back as we are always working on adding new countries! 

• All international shipments are shipped via FedEx Cross Border and will be delivered within 7-14 business days (estimated).
• We do our best to process international orders the same day the order is placed if your order is received by 2:00 pm EST. Orders received after 2:00 pm EST will be processed on the next business day. Orders received after 2:00 pm EST on Friday will be processed on the following Monday.
• We are not responsible for any shipping deliveries that may be affected by natural occurrences, transfers to the local carrier in your country or air and ground transportation strikes or delays. 
• We are not responsible for any deliveries that may be impacted by any extra fees, customs or back end charges. 
• Some items sold by ILMAKIAGE.COM require special handling as specified by country-specific regulations governing the transport of these items. The method of shipping for these items is dictated by these regulations and therefore the shipment of some products to certain locations may not be possible.

Shopping from another (non-US/CA) country? Head to the bottom of our site to easily switch between stores.

Nope, just make sure your package is being delivered to a secure location.

If the item(s) in your shipment arrived damaged, please keep the box, packing materials and the item(s) inside and contact us with a picture.

We hope this never happens! If your package is lost or stolen, please contact us and we will work to resolve this issue.

• If your package is marked as delivered by the courier and you did not receive your product, please contact the courier to see where they left it or if there was an issue delivering your product. Orders that are marked as delivered may be eligible for replacement but not for refund.

Tracking is available only once an order has shipped.

Please note, by clicking on these links, you’re leaving ILMAKIAGE.COM.

Pitney Bowes (US): https://trackpb.shipment.co/track/ 

FedEx (US):  https://www.fedex.com/fedextrack/ 

Canada Post (Canada): https://www.canadapost-postescanada.ca/ 

FedEx Crossborder (Canada): https://www.trackmytrakpak.com/

Your order number and tracking number were sent to you by email.

Don’t have it? Contact us and we’ll help you get it.

Shopping from another (non-US/CA) country? Head to the bottom of our site to easily switch between stores.

Think your order is delayed or just want to check the order status?

Tracking your order is easy!

• If you created an account at checkout, login to your account and track from there.
• No account? No problem. Check the shipping confirmation email for your clickable tracking number. 

Not working? Contact us and we can assist!

We recognize how hard it is to purchase products you love; whether you’re shopping online or at a crowded makeup counter, how do you know if the shade and formula are right for you until you give them the true test at home? You don’t.

We know your standards are too high for that – ours are too! That’s why we’re proud to be the first brand to bring you a better way to buy make-up: Try Before You Buy. We’ve simplified every part of the process: bringing inspiration, tutorials and shopping together in one place, matching you to your perfect shade and giving you 14 days to try products before you commit.

Our mission is to give you the quality you demand without ever compromising the flawless experience you deserve.

Great Question. Any products that you order through Try Before You Buy are yours to try for 14 days (just pay for shipping). Add them to your routine, layer with your favorite products, and go do your thing!

If you don’t return your products within 14 days of receiving them, we’ll know you love them, and we’ll charge your card for the full price of the products you keep. If there are any products that aren’t working for you, you can return or exchange them for free within the 14-day period following your delivery date.

Your card will not be charged for items that you return within the 14-day period after delivery. Any items returned outside of the trial period are no longer eligible for a refund.

It’s free to TRY the product(s) for a 14-day trial! (Just pay for the shipping.)

If you decide to keep the product, then you pay the full price of the product(s) at the end of the trial.

*Please note: all Try Before You Buy orders are subject to a temporary preauthorization for the full amount of the order. For more information on preauthorizations, please read our “WHAT IS A PREAUTHORIZATION” FAQ.

Pre-authorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A pre-authorization, or a temporary hold, simply authorizes the card – the funds are still in your account and will not be transferred to us unless you choose to keep the product.

Pre-authorization funds are never actually withdrawn from your account, but pre-authorizations will fall off / disappear. This normally happens within 4 business days from the order but can take longer depending on the bank.

You will not be charged for the full price unless you keep the product(s) after your 14-day period ends.

Nope! You get full-sized products to test.

If you decide to keep the product, then you pay the full price of the product(s) at the end of the trial.

Your 14-day trial starts the day your product is delivered!

Was there a delivery delay? Don’t worry -- that will NOT affect your trial.

All customers will be charged for the non-refundable shipping fee immediately after placing your order. You may also be subject to a temporary preauthorization. (For more information on preauthorizations, please read our “WHAT IS A PREAUTHORIZATION” FAQ.)

You will then have 14 days from the date of delivery to try the product(s) for free.

If you decide to keep the product(s), you will be charged the full price of the product(s) you keep at the end of the 14-day trial period.

If you return the product within the 14-day trial, you will not pay for the cost of the returned products.

Please note: you cannot change your Try Before You Buy payment method due to the authorization process. The card used at checkout will be the card charged at the end of your trial.

If you need a different shade or have a question about what product would work better for you, please contact us. Our team is here to help! 

If you’re ready to make a return or exchange, go to ilmakiage.com/portal and request a return/exchange.

Try Before You Buy orders must be returned or exchanged within 14-days of the delivery date to avoid being charged.

Returns after 14-days are not eligible for refund. 

Returns are free & easy:

• To download a return label, input your order number and email associated with the order.
• Select the item(s) you would like to exchange or return
• Please note that only one return label can be downloaded per order
• Print your return label
• If you request an exchange, our team will reach out to you via email to assist. If you don’t receive an email shortly after completing the online form, please check your spam folder or and contact us directly.
• Carefully pack the item(s) you are returning or exchanging into the original packaging to avoid incurring additional charges for shipping. Seal the box and affix the prepaid return label to the outside of the package.
• Be sure to include the original packing slip inside the box.
• Drop your return off at the courier that is specified on your return label.
• We will process your return and cancel your Try Before You Buy order for the returned products. You will not be charged the price of the products you return.

Please note:

• Original shipping fees (if any) are not refundable.
• We are not responsible for return packages that are lost in transit.
• We are not responsible for incorrectly returned items.
• The package may not make it back to us if dropped with the wrong courier.
• Please be sure to use the pre-paid return shipping label as IL MAKIAGE is not responsible for any returned packages that are shipped without the provided prepaid return shipping label. 

Try Before You Buy orders can be exchanged within the 14-day trial period. After 14 days from delivery, your order is no longer eligible for exchange.

• If you exchange once or twice, these two exchange orders will be Try Before You Buy orders. That means you will have a new 14-days trial period starting the date your exchange order is delivered.

• If you would like to exchange a third time, you will have to place a normal order (pay up front), but you will still have the opportunity to return or exchange the product within 30 days of the purchase date. Please refer to the Return and Exchange policies for normal orders.

Try Before You Buy orders can be returned at any time within a customer’s 14-day trial. The trial begins on the date of delivery.

• If you decide to keep the product, you will be charged the full price of the product(s) you keep at the end of the 14-day period.

• If you return the product within the 14-day trial, you will not pay for the cost of the products.

Returns after 14-days are not eligible for a refund. Please note that the policy is different from the policy for non-trial orders. If you are not satisfied with the product and your trial is over, please contact us.

We hope this never happens! If your package is lost or stolen, please contact us and we will work to resolve this issue.

• If your package is marked as delivered by the courier and you did not receive your product, please contact the courier to see where they left it or if there was an issue delivering your product. Orders that are marked as delivered are eligible for replacement but not for refund.

Oh no! Contact us and we will fix your order ASAP.

You will be charged a flat, nonrefundable shipping fee upon placing your order.

Shipping is limited to the standard option only. All orders placed before 2:00 pm EST are processed to be packed and shipped the same day the order is placed. Any orders received after 2:00 pm EST will be processed on the next business day.

Orders received after 2:00 pm EST on Friday will be processed on Monday. Once we have shipped your order, we will send you an email with shipping details and a tracking number. Follow the link in the email to track your order and check the estimated arrival date.

You can try up to three (3) products at home at a time. The three products must be from the same look. If you are interested in additional products, you can place a separate regular order which will be subject to our standard return and exchange policy

For Try Before You Buy orders, we accept Visa, American Express, Mastercard, Discover, JCB credit and debit cards.

Please note: Paypal, Amazon Pay, and prepaid cards are not accepted for Try Before You Buy orders.

Unfortunately, at this time, Try Before You Buy orders cannot be combined with regular orders. If you would like to make an additional purchase, please do so separately.

Try Before You Buy is only available in the US and Canada. We are working hard to expand this offering to other countries soon.

No need to worry! While your trial period is 14 days from the date of delivery, in some cases, the charge can occur later than this period.

Shop by Talent allows you to purchase products used by your favorite influencer!

Shop by Product allows you to purchase by product group (face, lips, eyes, brows).

A Look is an influencer tutorial -- and one of our favorite ways to shop. It allows you to see how your favorite influencers used their products to create the best Looks.

Watch instructional videos, see and shop products and find out what’s trending.

See trending looks here.

Swipe through Looks from your favorite influencers to get inspired. See their before and after transformations, video tutorials, and the products they used.

Swiping right on looks will save them to your wishlist, and you can later revisit the look pages for more details. If you want to recreate all or part of a look, purchase the products used by the influencer directly on the Look page.

You can make a regular purchase or select up to 4 products to Try Before You Buy.

• All items purchased through Try Before You Buy must be from the same look.

• If you are interested in additional products, you can place a separate regular order which will be subject to our standard return and exchange policy.

• For specific Try Before You Buy details, please see:

  • How Do I Make A Free Return Or Exchange For A Try Before You Buy Order?
  • What Is Your Policy For Try Before You Buy Exchanges?
  • What Is Your Policy For Try Before You Buy Returns?

You can buy as many products as you would like with a regular purchase. If you would like to do Try Before You Buy, you can choose up to 3 products. All 3 products must be from the same look.

• Please reference the “Try Before You Buy” FAQs section for return and exchange policies.

Nope. Each Try Before You Buy order can only contain products from one look, and you can’t place a second Try Before You Buy order until your first trial ends. If you’re interested in products from multiple looks, you can place one Try Before You Buy order and a second regular (non-Try Before You Buy) order.

You can buy as many products as you would like with a regular purchase.

If you would like to do Try Before You Buy, you can choose up to 3 products. All 3 products must be from the same look. (For details, please reference the “Try Before You Buy” FAQs section for specific Try Before You Buy return and exchange policies.)

You do you, babe. For Try Before You Buy, you can choose 1 to 4 items from a Look. You do not need to purchase the whole look!

After you’ve received your order, you can also choose what products you’d like to keep – keep what you love and return/exchange what you don’t.

Please reference the “Try Before You Buy” FAQs section for return and exchange policies.

• Please reference the “Try Before You Buy” FAQs section for return and exchange policies.

Yes! Keep what you love and return what you don’t. You have full flexibility to return just one product or your full order. Please contact us and we would be happy to match you with something that works better for you. For more details, see What Is Your Return And Exchange Policy? or our return / exchange instructions.

Of course! When visiting the website, select the “Shop by Product” button on the top right of the screen and choose the products you’d like.

When you want to view your ‘Loved Looks,’ select the heart icon in the right-hand corner of the screen. This will bring you directly to your ‘Loved Looks.’

Oh no! To ensure all of your ‘Loved Looks’ stay put, create an account so you can go back and look at your ‘Loved Looks’ whenever you want and on any of your devices. You never know when inspiration will strike.

You can utilize the search bar at the top of the site to search for your favorite influencer by handle or first and last name. Each influencer has a profile page with all of their looks.

We try to restock our products as quickly as possible so you never have to wait! If for some reason an item is out of stock, it will say so when you try to add the item to your cart. Please contact us if you’d like a recommendation for a similar product that’s available now or check back and we will update the status as soon as it is restocked!

Due to how quickly our order enter the warehouse's system, we normally are unable to cancel or edit existing orders. If you have specific questions about your particular order, please feel free to contact us directly.

If you are looking for help on cancelling your auto-replenishment options, you can find more information in our AUTO-REPLENISHMENT FAQs section.

We hope this never happens! If your package is lost or stolen, please contact us and we will work to resolve this issue.

• If your package is marked as delivered by the courier and you did not receive your product, please contact the courier to see where they left it or if there was an issue delivering your product. Orders that are marked as delivered are eligible for replacement but not for refund.

Oh no! Contact us and we will fix your order ASAP.

IL MAKIAGE charges state, local and county taxes for online transactions based on shipping address and as required by applicable laws.

Tracking your order is easy!

• If you created an account at checkout, login to your account and track from there.

• No account? No problem. Check the shipping confirmation email for your tracking number.

  • Not working? Contact us and we can assist!

All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

For more information, please see the “WHAT IS A PREAUTHORIZATION” FAQ.

For Try Before You Buy orders, we accept Visa, American Express, Mastercard, Discover, JCB credit and debit cards.

For non-trial orders, we also accept prepaid cards, PayPal, and Amazon Pay.

• Please note: PayPal, Amazon Pay, and prepaid cards are not accepted for Try Before You Buy orders.

Oh no!

Most banks are willing to work with you on a solution, however, we are only able to refund payments to the card on file at the time of checkout. We cannot process a refund to a new card or by other methods, such as a check.

If you are having issues trying to update your payment method for an upcoming  Try Before You Buy or Auto Replenishment charge, please reach out to [email protected] for next steps.

It can take up to two weeks to process returns and credit your account or issue online store credit. Your bank or financial institution may take longer to reflect the transaction.

We do not, and we do not offer price adjustments on previously purchased items.

• E-gift codes can be applied to new IL MAKIAGE purchases only  
• Orders purchased using an e-gift code are not eligible for exchange 
• Orders purchase using an e-gift code are eligible for a refund of the amount paid after the code is applied (not including shipping charges, which are always non-refundable) if returned within the return period 
• E-gift codes cannot be extended, replaced, reactivated, or combined
• E-gift codes cannot be combined with any other offers or discounts
• E-gift codes are not eligible on any quiz-based or Try Before You Buy orders 
• E-gift codes cannot be applied to future Try Before You Buy or Auto-Replenishment charges/orders 
• E-gift codes cannot be used on limited edition or collaboration products 
• E-gift codes are eligible for use one time only, so be sure to use the full amount at one time
• Multiple e-gift codes cannot be applied to one order

Using your gift code is easy! Follow these steps.

From within your cart: : 

• Add desired items to your cart directly (make sure you don’t add them after taking a quiz, as codes are not valid towards quiz-based purchases) 
• Click “Add a Promo Code +”
• Add your e-gift code (we recommend copying and pasting it to avoid any errors) 
• Ensure no spaces are included before or after your code
• Click “Apply” and check the message in pink to confirm your code was successfully applied 

At checkout: 

• Add desired items to your cart directly (make sure you don’t add them after taking a quiz, as codes are not valid towards quiz-based purchases) 
• Click “Checkout” 
• Enter your shipping details and click “Continue to Final Step” 
• Add your e-gift code, click “Apply” and check the message in pink to confirm your code was successfully applied 
• Enter your payment details, if needed

Only one promotional (promo), discount, store credit, or e-gift code can be used at a time. These can’t be combined or used together.

E-gift codes can only be used towards new orders. E-gift codes cannot be applied to a current Try Before You Buy order or any future auto-replenishment orders.

Oh no! Check the following:

• Check the email you received your code in to ensure it hasn’t expired
• Make sure you include the dashes if your code includes dashes
• Copy and paste your code to avoid mixing up letters and numbers, such as O and 0
• Make sure there is not a space before or after the code

Still not working? Please contact us.

Gift boxes are complimentary with all orders. All items are packaged in a luxury box and sent in our signature IL MAKIAGE black bubble mailer. Currently, we are unable to offer gift receipts or gift notes.

We know you’re in high demand, so we want to make receiving some of your must-have products as easy as possible! Our Auto-Replenishment option will automatically send you your products based on your chosen frequency (2, 3 or 4 months).

Our self-service process is simple and straightforward – any changes you need to make can be made online from your account.

The best part? You get discounted products and free shipping for every delivery after your first, so we’re saving you time AND money. We got you, b.

Please note: 

• Not all products are available for Auto-Replenishment.
• Auto-Replenishment is currently only available in select countries.

Check back often for updates!

1. Quiz Me – Take our concealer or foundation shade matching quiz and get matched with your perfect shade.

2. Schedule It – Choose the Auto-Replenishment option at checkout and pick how often you want to receive your product.

3. Treat Yo’self – Checkout with your order as usual and wait for your brand-new product to arrive. You will save 20% on every Auto-Replenishment order after your first order.

After you complete the quiz and receive your results, simply be sure to opt into ‘Auto-Replenishment” and choose your preferred shipment frequency. Checkout as usual. We will safely store your shipping, billing, and payment information in your account for future deliveries. 

If you don’t already have an account with us, after opting into Auto-Replenishment, you will get an email with your temporary password and you’ll be able to easily set up your account.

Love it and keep it? Your Auto-Replenishment will kick in going forward. Not for you? Return your product within the return window and we’ll automatically cancel the Auto-Replenishment as well. If you return within the return window, you’ll be refunded for your first order.

You won’t be charged for future Auto-Replenishment orders at the time of check-out – you will only be charged for the shipping and your first order upfront. After your return period ends, your auto-replenishment will kick in. You will be charged for each Auto-Replenishment order at the future date when it ships and receive a reminder before shipment.  

Change your preferences any time by logging into your account and going to the “MY AUTO-REPLENISHMENT” section.

Looking to auto-replenish a previously purchased item? CLICK HERE to opt-in to auto-replenishment! (Please note: not all products are eligible for auto-replenishment.)

Your first order is Try Before You Buy – which means you get to test out the product before you officially decide to purchase.

You pay for shipping (+applicable taxes), and then have 14 days from receiving the product to test it out.

Love your new product and decide you want to keep it? You’ll be charged for the product, and your Auto-Replenish preferences will kick in.

Not for you? Return your product within the 14-day trial window. You won’t be charged, and we’ll automatically cancel the Auto-Replenishment.

(Don’t forget: If you don’t return the Try Before You Buy product in the 14-day trial window, we assume you want to keep it! You’ll be charged in full at this time.)

After your first Try Before You Buy order, all Auto-Replenishment orders will be normal purchases. You’ll be charged for your auto-replenishment order on the date the product is shipped.

For additional Try Before You Buy details, please see our .

Currently Auto-Replenishment is only available for select products, including our F*ck I’m Flawless concealer and our Woke Up Like This foundation.

We are always looking to expand, so stay tuned for more in the future!

Your payment method on file will be charged on the date the product is shipped.

You can edit the details of your next Auto-Replenishment order until 24 hours before it ships. You will be notified of the change via email.

Managing your Auto-Replenishment is quick and easy. You can change your shipment date, skip a delivery, change your frequency, or even cancel Auto-Replenishment altogether by logging into your account on ilmakiage.com. Head to “MY ACCOUNT” and then click on the “MY AUTO-REPLENISHMENT” page.

Change an order date:

Go to the “MY ACCOUNT” page on ilmakiage.com. Click on the “MY AUTO-REPLENISHMENT” tab. Once in the tab, you will find an option to “EDIT DELIVERY DATE” on the upper righthand corner of your “UPCOMING SHIPMENTS” page. Once within that option, you can choose the date you would like to receive your next order. Press “SAVE SHIPMENT DATE” to save your new preferences.

Skip a delivery:

Go to the “MY ACCOUNT” page on ilmakiage.com. Click on the “MY AUTO-REPLENISHMENT” tab. Once in the tab, you will find an option to “SKIP ORDER” on the upper righthand corner of your “UPCOMING SHIPMENTS” page. Once within that option press “SKIP SHIPMENT” to save your new preferences.

Change quantity:

Go to the “MY ACCOUNT” page on ilmakiage.com. Click on the “MY AUTO-REPLENISHMENT” tab. Once in the tab, you will see “Sending” with a number in a dropdown box. You can choose the amount that you would like to receive, and it will automatically save your preferences.

Change frequency:

Go to the “MY ACCOUNT” page on ilmakiage.com. Click on the “MY AUTO-REPLENISHMENT” tab. Once in the tab, you will see “every” with a number in a dropdown box. You can change the frequency of your delivery to 2, 3, or 4 months, and it will automatically save your preferences.

Cancel or pause auto-delivery:

Go to the “MY ACCOUNT” page on ilmakiage.com. Click on the “MY AUTO-REPLENISHMENT” tab. Once in the tab, under where you edit the quantity and frequency, you will find options to cancel (permanently) or pause (temporarily) your auto-replenishment. If you choose to cancel, please choose a reason for cancellation and then click “CANCEL AUTO-REPLENISHMENT”. If you choose to pause, please select the date that you would like your shipments to resume from the calendar and then click “PAUSE AUTO-REPLENISHMENT”.

Head to ilmakiage.com and log into your account by clicking the “LOGIN” button at the upper right corner.

Update your address, billing information, etc. from within the “MY ACCOUNT” or “MY AUTO-REPLENISHMENT” tab.

You can view and manage all future deliveries in the “MY AUTO-REPLENISHMENT” tab within “MY ACCOUNT” on ilmakiage.com.

Yes! If you were charged up front, you have 30 days to exchange or return your order. If your first order is a Try Before You Buy order, the Try Before You Buy guidelines must be followed. Please see our Try Before You Buy FAQs for further details.

After your first order, all Auto-Replenishment orders will be under our regular 30-day exchange and return policy.

No worries, we got you. Please contact us and we can assist you.

We accept Visa, American Express, Mastercard, Discover and JCB credit and debit cards.

We cannot accept PayPal, AmazonPay, or prepaid cards for Auto-Replenishment orders at this time.

If your first delivery is under our Try Before You Buy program, this means you have 14 days from the day of delivery to return the product. To make a return for your Try Before You Buy order, please download the prepaid return label here. Once your return is made, your order will be canceled to prevent any further charges. Your auto-delivery will also be canceled at that time.

If your first order was charged up front, or this is your second+ shipment of the product, your order is under our normal return and exchange policy. You have 30 days from the date of delivery to return the product for your money back or to exchange it for another shade of the same product. Please head here or contact us to initiate a return. Returning any subsequent orders after your initial order will not automatically cancel your Auto-Replenishment.

No worries, we got you. Please contact us and we can assist you.

Never. We never test products or ingredients on animals, nor do we allow suppliers or affiliates to conduct testing on our behalf. Animals > Everything.

Negative. IL MAKIAGE products are paraben-free (and phthalate-free too).

Our products are made with your skin in mind! We want to keep you looking fabulous and avoid using ingredients that block and clog pores. If you want specifics on any product, we recommend checking out the ingredients list. On our website, you can see the full list of ingredients on each product page, so you can be sure this is the perfect product for your skin!

IL MAKIAGE products are suitable for most skin types. Our foundation is water based and oil-free, so it won’t clog your pores. Questions about our other products? We are happy to help. Please contact us for any other questions.

Not 100% of our products are vegan, but most are, including our foundation. Contact us for a complete list of our vegan products.

Not 100% of our products are gluten-free. We know how serious gluten allergies can be. Please contact us for a full list of our gluten-free products.

Absolutely! We make sure that all our ingredients are sourced according to extremely high standards. We wouldn’t settle for anything less!

Lucky you! We have a one-of-a-kind Powermatch Foundation Quiz with over 90% accuracy in matching the perfect shade. The best part? It only takes 90 seconds and you can try your shade risk-free with our Try Before You Buy program.

We don’t. We have something even better! Our Try Before You Buy program allows you to try our full-sized products for 14-days before committing. Don’t love it? Send it back before the 14 days are up and you won’t be charged. Seems better than a sample if you ask us. See the “Try Before You Buy” FAQs section for more info.

All items purchased from an IL MAKIAGE Boutique or ILMAKIAGE.COM are guaranteed authentic. Merchandise purchased from other websites or unauthorized dealers cannot be verified as we sell only through IL MAKIAGE Boutiques and ILMAKIAGE.COM.

Our IL MAKIAGE products can be purchased at ILMAKIAGE.COM.

• IL MAKIAGE does not have any authorized retailers that sell authentic IL MAKIAGE products.

• Please note that counterfeit beauty products could contain dangerous ingredients, and you should never purchase IL MAKIAGE products from an unknown source.

We try to restock our products as quickly as possible so you never have to wait! If for some reason an item is out of stock, it will say so when you try to add the item to your cart. Please contact us if you’d like a recommendation for a similar product that’s available now or check back and we will update the status as soon as it is restocked!

It depends on the product. Feel free to contact us regarding specific products.

We always recommend the setting spray to maximize your look.

We could talk about ourselves for hours. Ask away! Contact us and we can answer any of your questions. Perfect shade? Perfect product? We got you, babe.

You can shop with us 24/7 on ILMAKIAGE.COM. We currently don’t have any IRL stores or authorized retailers that sell authentic IL MAKIAGE products.

If you are interested in working with our company, please reach out to us at [email protected].

We appreciate any and all input! Please feel free to contact us at [email protected].

Join our squad for exclusive access to must-have product releases, trending news, boutique updates and everything else IL MAKIAGE. Sign up for our emails by scrolling to the bottom of our homepage and entering your email.

We hate to see you go, but to stop receiving emails from us, simply click ‘Unsubscribe’ at the bottom of any email communication from us.

We operate swiftly by email! Contact us here and we’ll get back to you super soon!

Note: You’re currently shopping in our US/Canada/International store.

Shopping from another (non-US/CA) country? Head to the bottom of our site to easily switch between stores.

We strive to respond within 24-48 hours! If you didn’t hear back from us, please check your spam folder! It’s possible our message just got lost in your inbox.

Duh. Check out our story here.

You can reset your IL MAKIAGE account password here.

If you signed up for an account upon purchase, you can follow your shipping process by signing into your account and clicking on ‘MY ORDERS’ under the ‘MY ACCOUNT’ tab. Once the order is shipped, you will receive a confirmation email with shipping details and a tracking number. By clicking the link in the email, you can track your order and estimated arrival date.

You can login to your IL MAKIAGE account or set-up a new one here.

Sign-in to your online account using your current email address and password. Once you have successfully signed into MY ACCOUNT, you may change the email address by clicking on EDIT PROFILE under the "My Profile" section.

While there are many benefits of setting up an account, you can checkout as a guest without creating an account. Please note that you will be unable to see your order status or previous orders through our Accounts page if you checkout as a guest.

An account is required and will be set up for you if you choose to sign up for our auto-replenishment program and do not have an existing account.

When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption that encrypts your information before it is sent to us to protect it from unauthorized use. In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:

• AOL 5.0 and higher
• Internet Explorer 5.0 and higher
• Mozilla Firefox
• Netscape 6.0 (Windows only)
• Safari
• Google Chrome

In addition, we will take reasonable steps to ensure that third party business partners to whom we transfer any data will provide sufficient protection of that personal information. Please see our Privacy Policy for more details.

In order to use certain features of the site, we may collect or you may be asked to provide your email address, name, mailing address, telephone number, billing information, birth-date, gift recipients’ names, addresses, telephone numbers and email addresses. For more information, including how this information may be used, please see our Privacy Policy.

Questions, comments, or just because you love us:

• Email: [email protected]
• Form: here
• For press: [email protected]

Due to high demand from high maintenance babes, IL MAKIAGE is growing fast! If you’re passionate about our brand and all things beauty, shoot us your resume at [email protected].

If you don’t see your question in our FAQs, hit us up! There’s no such thing as a question too extra. Email us or send us a DM on social.

Shopping from another (non-US/CA) country? Head to the bottom of our site to easily switch between stores.