In order to return or exchange Try Before You Buy US or Canada orders, you must initiate the return or exchange within 14 days after the date the courier marks the order as delivered to avoid being charged.

• Returns and exchanges that are not initiated within 14 days after the delivery date are no longer eligible for a refund or exchange.
• Please note that the Try Before You Buy policy is different from the policy for regular, non-trial orders.
• (Please reference the “TRY BEFORE YOU BUY” FAQs section for details)

In order to return or exchange a regular, non-Try Before you Buy order in the US or Canada, you must initiate the return or exchange within 30 days of your purchase date. You can confirm your purchase date from your order confirmation email or by checking in your account.

To initiate a return, you must download a prepaid return label through our portal within your return period. To initiate an exchange, you must initiate the exchange through our portal or by emailing our support team.

Questions about returning or exchanging your auto-replenishment order? Please reference the “AUTO-REPLENISHMENT” FAQs.

(If you are unsure of how long your return period is, please contact us.)

Returns are free and easy – all you need is a printer!

All international orders placed on the US/CA site are final sale.

Discounted merchandise or orders placed using an e-gift code are not eligible for exchange. Returns will only be refunded the amount paid after the e-gift card was applied (excluding shipping costs, which are always non-refundable). Once an e-gift code is applied at checkout, it’s considered redeemed and cannot be reactivated or replaced. All free orders are final sale (no returns or exchanges). We do not offer price adjustments on previously purchased items.

IL MAKIAGE is committed to your satisfaction. If for any reason you are not completely satisfied with a product purchased online from ILMAKIAGE.COM, please feel free to contact us.

Shopping from another (non-US/CA) country? Head to the bottom of our site to easily switch between stores.

If you’re ready to make a return, go to our portal and initiate a return.

• To download a return label, input your order number and email associated with the order.
  • Select the item(s) you would like to exchange or return
  • Please note that only one return label can be downloaded per order
  • Print your return label
• Carefully pack the item(s) you are returning or exchanging in the original packaging to avoid incurring additional shipping charges. Seal the box and affix the pre-paid return label to the outside of the package. (If you don’t have the original packaging please opt for something similar in size.)
• Drop your return off at the courier specified on your return label.
• It can take up to two weeks to process returns and credit your account or issue online store credit. Your financial institution may take longer to reflect the transaction.
• Please note:
  • Original shipping fees (if any) are not refundable.
  • We are not responsible for return packages that are lost in transit.
  • The package may not make it back to us if dropped with the wrong courier.
  • Please be sure to use the pre-paid return shipping label, as IL MAKIAGE is not responsible for any returned packages shipped without the provided pre-paid return shipping label.
  • Returning with an incorrect label or by returning to the sender may result in additional charges, fees, or no refund.
  • For certain items or orders, the return label may not be available to download. In that case, please contact us.

Don’t forget: All international orders placed on the US/CA site are final sale.

Shopping from another (non-US/CA) country? Head to the bottom of our site to easily switch between stores.

If you need a different shade or have a question about which product would work better for you, please contact us. Our team is here to help!

If you’re ready to make an exchange, go to our portal and initiate an exchange or contact us!

Don’t forget: All international orders placed on the US/CA site are final sale and may not be exchanged.

Due to how quickly orders are transmitted to our warehouse's system, we are unable to cancel or edit existing orders. If you have specific questions about your order, please feel free to contact us directly.

If you’re looking for help with canceling your auto-replenishment service, you can find more information in our “AUTO-REPLENISHMENT” FAQs section.

For now, our international return options are limited. If you place an order on our US/CA site to an international country, you are not eligible to return or exchange.

If you placed an order from one of our other stores, please head to that site to check the return policy.

Shopping from another (non-US/CA) country? Head to the bottom of our site to easily switch between stores.

Don’t worry, you’re not missing anything! To make our processes more sustainable, our packages don’t come with return labels or packing slips inside the box.

Instead, you can easily return your product by downloading & printing a free return label from our portal. All you need is your order number (which you can find in your confirmation email or on the shipping label on the box you received your order in), the email associated with your order, and a printer!

If the item(s) in your shipment arrived damaged, please keep the box, packing materials, and the item(s) inside and contact us with a picture as soon as you receive it. If an item is damaged or appears to be defective after delivery, please contact us with a picture or video.

For Try Before You Buy orders, you must initiate a return or exchange within 14 days after the delivery date. You are not eligible for a return or exchange after your trial has ended. Please reference the “TRY BEFORE YOU BUY” FAQs section for details.

For regular, non-trial orders, you must initiate a return or exchange within 30 days from the purchase date. You are not eligible for a return or exchange after your return window has passed.

To initiate a return, you must download a prepaid return label through our portal within your return period. To initiate an exchange, you must initiate the exchange through our portal or by emailing our support team.

If you are not satisfied with the product and your return period has ended, please contact us.

Try Before You Buy orders can be returned or exchanged within the 14-day (from date of delivery) trial period. Please visit the “TRY BEFORE YOU BUY” FAQs section for additional details on returns and exchanges.

Yes! (This excludes any kits or bundles, and specific collaboration items. Returns or exchanges for these products are only permitted for the entire bundle.)

Keep what you love and return or exchange what you don’t. You have full flexibility to return or exchange just one product, or your full order.

Unfortunately, we do not offer returns or exchanges of merchandise purchased online from ILMAKIAGE.COM in person. Please head to our portal to download your prepaid label to ship your product(s) back to us.

Please make sure to drop your return off at the courier specified on your return label. The package may not make it back to us if it is dropped with the wrong courier.

All US returns can be made through Pitney Bowes via USPS.

All Canada returns are made via Canada Post.

Shopping from another (non-US/CA) country? Head to the bottom of our site to easily switch between stores.

Please be sure to use the pre-paid return shipping label, as IL MAKIAGE is not responsible for any returned packages shipped without our pre-paid return shipping label. A refund is not guaranteed if you ship your return without our label.

Refunds can only be issued to the original payment method used at checkout. If the card is no longer active or has expired, we cannot issue a refund to another card / payment method.

Once an order is placed, the order begins processing immediately. When we have shipped your order, we will send you an email with shipping details and a tracking number. Follow the link in the email to track your order and check its estimated arrival date.

Domestic orders will be delivered within approximately 2-10 business days. International orders will be delivered within approximately 7-14 business days.

We do our best to estimate delivery time accurately. However, all delivery timelines are estimates and are subject to change. Holiday processing and shipping time may vary. For the most up-to-date delivery information once your order has been shipped, please refer to the tracking information in your shipping confirmation email.

Some items sold by ILMAKIAGE.COM require special handling as specified by federal, state, and local regulations governing the transport of these items. The method of shipping for these items is dictated by these regulations and therefore the shipment of some products to certain locations may not be possible.

We offer FREE shipping via Pitney Bowes, DHL, or UPS (depending on your location) for all domestic U.S. orders above $50. For domestic orders below $50, we offer shipping via Pitney Bowes, DHL, or UPS for a flat fee of $5.95. Please note that some US states and territories may be subject to higher shipping fees.

Domestic orders will be delivered within 2-10 business days (estimated).

For Canadian orders, we offer standard shipping via Pitney Bowes. For Try Before You Buy orders, the shipping fee is $7.90 USD (plus applicable taxes). For all other orders, the shipping fee is $6.00 USD.

Yes, we do. Orders placed internationally from our US/CA website are shipped for a flat fee of $20.00 USD.

All countries we currently ship to can be found in the dropdown at checkout. Not seeing your country? Unfortunately, that means shipping to your country is not currently supported. But please check back, as we are always working on adding new countries!

• All international shipments are shipped via FedEx Cross Border or DHL and will be delivered within 7-14 business days (estimated).
• We are not responsible for any shipping deliveries affected by natural occurrences, transfers to the local carrier in your country, or air and ground transportation strikes or delays.
• We are not responsible for any deliveries impacted by any extra fees, customs, or back-end charges.
• Some items sold by ILMAKIAGE.COM require special handling as specified by country-specific regulations governing the transport of these items. The method of shipping for these items is dictated by these regulations and therefore the shipment of some products to certain locations may not be possible.

Nope, just make sure your package is being delivered to a secure location.

We hope this never happens! If your package is lost or stolen, please contact us and we will work to resolve this issue.

• If your package is marked as delivered by the courier and you did not receive your product, please contact the courier to see where they left it or if there was an issue delivering your product. Orders marked as delivered may be eligible for replacement, but not refund.
• Please wait 24 hours after the order was marked as delivered before reaching out, in case it shows up or gets delivered late!

Tracking is available only once an order has shipped. Once your order is shipped, you will receive an email with a clickable tracking link and your tracking number..

Didn’t get it? Contact us and we’ll help you track your order..

Shopping from another (non-US/CA) country? Head to the bottom of our site to easily switch between stores..

Think your order is delayed or just want to check the order status?

Tracking your order is easy!

• If you created an account at checkout, log in to your account and track from there.
• No account? No problem. Check the shipping confirmation email for your clickable tracking number.
• If you would like to create an account, use the email address associated with your order to log in! You will receive a link and any orders associated with this email will show up in your new account.

Tracking not working? Contact us and we will assist!

We recognize how hard it is to purchase products you love; whether you’re shopping online or at a crowded makeup counter, how do you know if the shade and formula are right for you until you give them the true test at home? You don’t.

We know your standards are too high for that – ours are too! That’s why we’re proud to be the first brand to bring you a better way to buy makeup: Try Before You Buy. We’ve simplified every part of the process: bringing inspiration, tutorials, and shopping together in one place; matching you to your perfect shade; and giving you 14 days to try products before you commit.

Our mission is to give you the quality you demand without ever compromising the flawless experience you deserve.

Great question. Any products ordered through Try Before You Buy are yours to try for 14 days (you will just pay for shipping). Add them to your routine, layer with your favorite products, go do your thing!

If you don’t initiate a return or exchange of your Try Before You Buy order within 14 days of receiving your products, we’ll know you love them, and we’ll charge the original payment method for the full price of the products that you keep.

If there are any products that aren’t working for youm you can return or exchange them for free so long as you initiate a return or exchange within the 14-day period after delivery. If you don’t initiate your return or exchange within that period, your card will be charged, and the products are no longer eligible for a return or exchange.

To initiate a return, you must download a prepaid return label through our portal within your 14-day trial period. To initiate an exchange, you must initiate the exchange through our portal or by emailing our support team within your 14-day trial period.

*Please note: all Try Before You Buy orders are subject to a preauthorization for the full amount of the order. For more information on preauthorizations, please read our “WHAT IS A PREAUTHORIZATION” FAQ.

It’s free to TRY the product(s) for a 14-day trial! (Just pay for the shipping.)

If you decide to keep the product, then you pay the full price of the product(s) at the end of the trial.

*Please note: all Try Before You Buy orders are subject to a preauthorization for the full amount of the order. For more information on preauthorizations, please read our “WHAT IS A PREAUTHORIZATION” FAQ.

Preauthorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A preauthorization, or a temporary hold, simply authorizes the card – the funds are still in your account and will not be transferred to us unless you choose to keep the product.

Preauthorization funds are never actually withdrawn from your account but may be held for the duration of the trial period. Depending on your bank, the preauthorizations may fall off / disappear in 1-4 business days.

You will not be charged for the full price unless you keep the product(s) after your 14-day period ends.

Nope! You get full-sized products to test.

If you decide to keep the product, then you pay the full price of the product(s) at the end of the trial.

Your 14-day trial starts the day your product is delivered!

Was there a delivery delay? Don’t worry — that will NOT affect your trial.

All customers will be charged for the non-refundable shipping fee immediately after placing your order. You may also be subject to a preauthorization. (For more information on preauthorizations, please read our “WHAT IS A PREAUTHORIZATION” FAQ.)

You will then have 14 days from the date of delivery to try the product(s) for free.

If you initiate a return or exchange of your Try Before You buy order within your 14-day trial, you will not be charged for the cost of the products.

To initiate a return, you must download a prepaid return label through our portal within your 14-day trial period. To initiate an exchange, you must initiate the exchange through our portal or by emailing our support team within your 14-day trial period.

Please note: you cannot change your Try Before You Buy payment method due to the authorization process. The card used at checkout will be the card charged at the end of your trial.

If you need a different shade or have a question about what product would work better for you, please contact us. Our team is here to help!

If you’re ready to make a return or exchange, go to ilmakiage.com/portal and initiate a return / exchange.

In order to return or exchange a Try Before You Buy US or Canada order, you must initiate the return or exchange within 14 days of your delivery date.

If the return or exchange is not initiated within 14 days after the delivery date, you will not be eligible for a refund or exchange.

To initiate a return, you must download a prepaid return label through our portal within your 14-day trial period. To initiate an exchange, you must initiate the exchange through our portal or by emailing our support team within your 14-day trial period.

• To download a return label, input your order number and email associated with the order.
  • Select the item(s) you would like to exchange or return
  • Please note that only one return label can be downloaded per order
  • Print your return label
• If you initiate an exchange, our team will reach out to you via email to assist. If you don’t receive an email shortly after completing the online form, please check your spam folder and / or contact us directly.
• Carefully pack the item(s) you are returning or exchanging into its original packaging to avoid incurring additional shipping charges. Seal the box and affix the pre-paid return label to the outside of the package.
• Drop your return off at the courier specified on your return label.
• We will process your return and cancel your Try Before You Buy order for the returned products. You will not be charged the price of the products you return.

Please note:

• Original shipping fees (if any) are not refundable.
• We are not responsible for return packages lost in transit.
• We are not responsible for incorrectly returned items.
• The package may not make it back to us if it is dropped with the wrong courier.
• Please be sure to use the pre-paid return shipping label, as IL MAKIAGE is not responsible for any returned packages shipped without the provided pre-paid return shipping label.

In order to exchange a Try Before You buy order, you must initiate the exchange (by either initiating an exchange through our portal or by emailing our support team) within 14 days of the date of delivery.

• If you want to return or exchange the product, you must initiate the return or exchange within 14 days of delivery in order to avoid being charged.
• The first two exchange orders will be treated as Try Before You Buy orders. That means that your 14-day trial period will start over from the date your exchange order is delivered and if you want to return or exchange the product, it must be initiated within your new 14-day trial period. If you would like to exchange a Try Before You Buy order a third time, you will have to place a non-trial order (and pay up front), which means the order will be subject to our regular, non-trial return policies. Regular, non-trial orders may be returned or exchanged so long as you initiate the return or exchange within 30 days of the purchase date.

In order to return a Try Before You Buy order, you must initiate your return within the 14-day trial period. The trial period begins on the date the courier marks the order as delivered

• If you initiate your return within the 14-day trial, you will not be charged for the cost of the products.

To initiate a return, you must download a prepaid return label through our portal within your 14-day trial period.

Returns and exchanges that are initiated after the 14-day Try Before You Buy trial period is over are not eligible for a refund or exchange. Please note that the return and exchange policy is different from the policy for regular orders (paid upfront).

If you are not satisfied with the product and your trial is over, please contact us.

We hope this never happens! If your package is lost or stolen, please contact us and we will work to resolve this issue.

• If your package is marked as delivered by the courier and you did not receive your product, please contact the courier to see where they left it, or if there was an issue delivering your product. Orders marked as delivered are eligible for replacement, but not refund.

Oh no! Contact us and we will fix your order ASAP.

You will be charged a flat, non-refundable shipping fee upon placing your order.

Once we have shipped your order, we will send you an email with shipping details and a tracking number. Follow the link in the email to track your order and check its estimated arrival date.

You can try up to three (3) products at home at a time. The three products must be from the same Look (please refer to the “SHOPPING BY TALENT” FAQs for more info). If you are interested in additional products, you can place a separate normal order which will be subject to our standard return and exchange policies.

For Try Before You Buy orders, we accept Visa, American Express, Mastercard, Discover, JCB credit and debit cards, as well as PayPal.

Amazon Pay, and prepaid or reloadable cards are not accepted for Try Before You Buy orders. If a payment method is not available to select at checkout, your order is not eligible for this option.

Please note: the payment method input at checkout will be the one charged at the end of the trial.

Unfortunately, at this time, Try Before You Buy orders cannot be combined with regular orders. If you would like to make an additional purchase, please do so separately.

Try Before You Buy is only available in the US and Canada.

No need to worry! While your trial period is 14 days from the date of delivery, in some cases, the charge can occur later than this period.

Shop by Talent allows you to purchase products used by your favorite influencers!

Shop by Product allows you to purchase by product group (face, lips, eyes, brows).

A Look is an influencer tutorial -- and one of our favorite ways to shop. It allows you to see how your favorite influencers used our products to create the best Looks.

Watch instructional videos, see and shop products, and find out what’s trending.

See trending looks here.

Swipe through Looks from your favorite influencers to get inspired. See their before and after transformations, video tutorials, and the products they use.

Swiping right on looks will save them to your wishlist. Later, you can revisit these Looks for more details. If you want to recreate all — or just part of! — a Look, purchase the products used by the influencer directly on the Look page.

You can make a regular purchase or select up to 3 products to Try Before You Buy (if applicable).

• All items purchased through Try Before You Buy must be from the same Look.
• If you are interested in additional products, you can place a separate regular order which will be subject to our standard return and exchange policy.
• For specific Try Before You Buy details, please see the below FAQs:
  • HOW DO I MAKE A FREE RETURN OR EXCHANGE FOR A TRY BEFORE YOU BUY ORDER
  • WHAT IS YOUR POLICY FOR TRY BEFORE YOU BUY EXCHANGES
  • WHAT IS YOUR POLICY FOR TRY BEFORE YOU BUY RETURNS

You can buy as many products as you would like with a regular purchase. If you would like to Try Before You Buy, you can choose up to 3 products. All 3 products must be from the same Look.

• Please reference the “TRY BEFORE YOU BUY” FAQs section for return and exchange policies.

Nope. Each Try Before You Buy order can only contain products from one Look, and you can’t place a second Try Before You Buy order until your first 14-day trial period ends. If you’re interested in products from multiple looks, you can place one Try Before You Buy order and a second normal (non-Try Before You Buy) order.

You can buy as many products as you would like with a regular purchase.

If you would like to Try Before You Buy, you can choose up to 3 products. All 3 products must be from the same Look. (For details, please reference the “TRY BEFORE YOU BUY” FAQs section for specific Try Before You Buy return and exchange policies.)

You do you! For Try Before You Buy, you can choose 1 to 3 items from a Look. You do not need to purchase the whole Look!

After you’ve received your order, you can also choose what products you’d like to keep – keep what you love and return / exchange what you don’t. (For details, please reference the “HOW DO I MAKE A FREE RETURN OR EXCHANGE FOR A TRY BEFORE YOU BUY ORDER?” FAQ)

Yes! Keep what you love and return what you don’t. You have full flexibility to return just one product or your full order. Please contact us and we would be happy to match you with something that works better for you. For more details, see the “RETURNS AND EXCHANGES” FAQs or our return / exchange instructions.

Of course! When visiting the website, select the “Shop by Product” button on the top right of the screen and choose the products you’d like.

When you want to view your ‘Loved Looks,’ select the heart icon in the right-hand corner of the screen. This will bring you directly to your ‘Loved Looks.’

Oh no! To ensure that all of your ‘Loved Looks’ stay put, create an account so you can go back and look at them, whenever you want and on any of your devices! You never know when inspiration will strike.

You can use the search bar at the top of our site to search for your favorite influencer, either by handle or their first and last name. Each influencer has a profile page showcasing all of their Looks.

We try to restock our products as quickly as possible so you never have to wait! If for some reason an item is out of stock, it will say so when you try to add it to your cart. Please contact us so we can recommend a similar product that’s available now, or check back and we will update the status as soon as it is restocked!

Due to how quickly orders are transmitted to our warehouse's system, we are unable to cancel or edit existing orders. If you have specific questions about your order, please feel free to contact us directly.

If your reason for cancellation is an incorrect shipping address, please contact us immediately with the correct address so we can assist further.

If you are looking for help with canceling your auto-replenishment service, you can find more information in our“AUTO-REPLENISHMENT” FAQs section.

We hope this never happens! If your package is lost or stolen, please contact us and we will work to resolve this issue.

• If your package is marked as delivered by the courier and you did not receive your product, please contact the courier to see where they left it, or if there was an issue delivering your product. Orders marked as delivered are eligible for replacement, but not refund.

Oh no! Contact us and we will fix your order ASAP.

IL MAKIAGE charges state, local, and county taxes for online transactions based on shipping address and as required by applicable laws.

Tracking your order is easy!

• If you created an account at checkout, log in to your account and track from there.
• No account? No problem. Check the shipping confirmation email for your tracking number.
  • Not working? Contact us and we can assist!>

All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

For more information, please see the “WHAT IS A PREAUTHORIZATION” FAQ.

For Try Before You Buy orders, we accept Visa, American Express, Mastercard, Discover, JCB credit and debit cards.

For non-trial orders, we also accept pre-paid cards, PayPal, and Amazon Pay

• Please note: Amazon Pay and pre-paid cards are not accepted for Try Before You Buy orders.

If a payment method is not available for selection at checkout, the option is currently unavailable. We recommend proceeding with another option.

If you receive an error message at checkout, please screenshot or screen record the message / error and contact us.

Oh no!

Most banks are willing to work with you on a solution, however, we are only able to refund payments to the card on file at the time of checkout. We cannot process a refund to a new card or by other methods, such as a check.

If you are having issues trying to update your payment method for an upcoming Try Before You Buy or Auto-Replenishment charge, please reach out to [email protected] for next steps.

Please note: as long as your new card is associated with the same account, most banks can still successfully process your charge or refund. This depends on your bank. If your payment cannot be processed, please contact us.

It can take up to two weeks to process returns and credit your account or issue online store credit. Your bank or financial institution may take longer to reflect the transaction. Once a refund is processed on our end, it usually reflects in your account within 2-10 business days.

We do not, and we do not offer price adjustments on previously purchased items.

• E-gift codes can be applied to new IL MAKIAGE purchases only
• Orders purchased using an e-gift code are not eligible for exchange
• Orders purchased using an e-gift code are eligible for a refund of the amount paid after the code is applied (not including shipping charges, which are always non-refundable) if returned within the return period
• E-gift codes cannot be extended, replaced, reactivated, or combined
• E-gift codes cannot be combined with any other offers or discounts
• E-gift codes are not eligible on any quiz-based or Try Before You Buy orders
• E-gift codes cannot be applied to future Try Before You Buy or Auto-Replenishment charges / orders
• E-gift codes cannot be used on limited edition or collaboration products
• E-gift codes are only eligible for one-time use, so be sure to use the full amount at one time
• Multiple e-gift codes cannot be applied to one order

Questions? Please contact us.

Using your e-gift code is easy! Follow these steps

In your cart:

• Add desired items directly to your cart (make sure you don’t add them after taking a quiz, as codes cannot be applied to quiz-based purchases)
• Click “Add a Promo Code +”
• Add your e-gift code (we recommend copying and pasting it to avoid any errors)
• Ensure no spaces are included before or after your code
• Click “Apply” and check the message in pink to confirm your code was successfully applied

At checkout:

• Add desired items directly to your cart (make sure you don’t add them after taking a quiz, as codes cannot be applied to quiz-based purchases)
• Click “Checkout”
• Enter your shipping details and click “Continue to Final Step”
• Add your e-gift code, click “Apply” and check the message in pink to confirm your code was successfully applied
• Enter your payment details, if needed

Only one promotional (promo), discount, store credit, or e-gift code can be used at a time. These can’t be combined or used together.

E-gift codes can only be used towards new orders. E-gift codes cannot be applied to a current Try Before You Buy order or any future auto-replenishment orders.

On no! Check the following:

• Check the email in which you received your code to ensure it hasn’t expired
• Make sure you include the dashes if your code includes dashes
• Copy and paste your code to avoid mixing up letters and numbers, such as O and 0
• Make sure there is not a space before or after the code
• Make sure you haven’t already used the code

Still not working? Please contact us with the code and a screenshot of the email in which the code was sent.

All items are packaged and shipped in a luxury shipping box. Currently, we are unable to offer gift receipts or personalized notes.

In most cases you can expect to see a line item on your statement for a charge or refund from IL MAKIAGE or IM PRO MAKEUP, but this can differ depending on your bank or card issuer.

Unsure a charge or refund is ours? Contact us with a screenshot and we will be happy to confirm.

We know you’re in high demand, so we want to make receiving some of your must-have products as easy as possible! Our Auto-Replenishment option will automatically send you your products based on your chosen frequency (2, 3, or 4 months).

Our self-service process is simple and straightforward – any changes you need to make can be made online from your account.

The best part? 20% off, free shipping, and free full-sized gifts for every auto-replenishment order. We’re saving you time AND money!

Please note:

• Not all products are available for Auto-Replenishment.
• Auto-Replenishment is currently available only in select countries.
• Auto-Replenishment has different policies and procedures than our Annual Plan. For more information on Prepaid Annual Plan orders, please see “PREPAID ANNUAL PLAN” FAQs.

1. Quiz Me – Take our concealer or foundation shade matching quiz and get matched with your perfect shade.
2. Schedule It – Choose the Auto-Replenishment option and pick how often you want to receive your product.
3. Treat Yo’self – Check out with your order as usual and wait for your brand-new product to arrive. You will save 20% on every Auto-Replenishment order after your first order.

After you complete the quiz and receive your results, simply be sure to opt into ‘Auto-Replenishment’ and choose your preferred shipment frequency. Check out as usual. We will safely store your shipping, billing, and payment information in your account for future deliveries.

If you don’t already have an account with us, after opting into Auto-Replenishment, you will get an email with your temporary password so you can set up an account easily!

Love it and keep it? Your Auto-Replenishment will kick in going forward. Not for you? Return your product within the return window and we will automatically cancel the Auto-Replenishment as well. If you return within the return window, you will be refunded for your first order.

You won’t be charged for future Auto-Replenishment orders at the time of check-out – you will only be charged for shipping and your first order. After your return period ends, your auto-replenishment will kick in. You will be charged for each Auto-Replenishment order at the future date of shipment. You will receive a reminder before shipment. (Please note: this is different from our Prepaid Annual Plan option. Please see “PREPAID ANNUAL PLAN” FAQs for more info.)

Change your preferences at any time by logging in to your account and going to the “MY AUTO-REPLENISHMENT” section.

Looking to auto-replenish a previously purchased item? CLICK HERE to opt-in to auto-replenishment! (Please note: not all products are eligible for auto-replenishment.)

Your first order is Try Before You Buy – which means you get to test out the product before you officially decide to purchase.

You pay for shipping (+applicable taxes), and then have 14 days from receiving the product to test it out.

Love your new product and decide you want to keep it? You’ll be charged for the product, and your Auto-Replenish preferences will kick in.

Not for you? Initiate a return or exchange within the 14-day trial window. You won’t be charged, and we’ll automatically cancel the Auto-Replenishment.

(Don’t forget: If you don’t return the Try Before You Buy product in the 14-day trial window, we assume you want to keep it! You’ll be charged in full at this time.)

After your first Try Before You Buy order, all Auto-Replenishment orders will be normal purchases. You’ll be charged for your auto-replenishment order on the date the product is shipped.

For additional Try Before You Buy details, please see our TRY BEFORE YOU BUY” FAQs section.

Currently Auto-Replenishment is only available for select products, including our Woke Up Like This foundation, F*ck I’m Flawless concealer, select skincare products, and more. If you have purchased subscription-eligible products in the past and want to opt into Auto-Replenishment, CLICK HERE!

We are always looking to expand, so stay tuned for more!

Your payment method on file will be charged on the date the product is shipped.

Please note: this is not applicable to Prepaid Annual Plan orders. Please see “PREPAID ANNUAL PLAN” FAQs for more information.

You can edit the details of your next Auto-Replenishment order up to 24 hours before it ships. You will be notified of the change via email.

While we hope you don’t – you can cancel your auto-replenishment any time from within your account on ilmakiage.com.

Simply follow the below steps to cancel:

1. Login to your account by CLICKING HERE
2. Make sure you are in the MY AUTO-REPLENISHMENT tab
3. Click "MANAGE AUTO-REPLENISHMENT SETTINGS"
4. Click "EDIT" next to the item(s) you wish to cancel
5. Complete the entire flow until you see confirmation of your selections

Of course, if you have any issues logging in or canceling, or if you are unsure of the email associated with your auto-replenishment, please contact us.

Please note: this is not applicable for our Prepaid Annual Plan, as policies and procedures do differ. Please visit the “PREPAID ANNUAL PLAN” FAQs for more information.

Managing your Auto-Replenishment is quick and easy and fully self-service. You can edit and change details like your shade, shipment date, or frequency, or take actions such as skipping a shipment, or pausing and canceling your auto-replenishment right on ILMAKIAGE.COM. Head to “MY ACCOUNT” and click on the “MY AUTO-REPLENISHMENT” tab.

Change an order date:

Click “MANAGE AUTO-REPLENISHMENT SETTINGS” and then click “EDIT” next to the product you wish to update. Click “Change Next Shipment Date” and then click “SUBMIT”. You can choose “Send Now” to have your order processed ASAP, or you can choose to delay your order by a specific number of weeks. Additionally, you can click “Choose a specific date instead”, and then choose a specific date from the calendar and click “SAVE” to have your order processed on that date.

Change frequency:

Click “MANAGE AUTO-REPLENISHMENT SETTINGS” and then click “EDIT” next to the product you wish to update. Click “Change Auto-Replenishment Frequency” and then click “SUBMIT”. You will be able to see your current frequency, as well as select a new frequency. Once you’ve selected your desired frequency, click “SUBMIT” to update your preferences.

Change shade:

Click “MANAGE AUTO-REPLENISHMENT SETTINGS” and then click “EDIT” next to the product you wish to update. If your product is eligible for a shade swap, select “Change Shade” and then click “SUBMIT”. Select “Too Light” or “Too Dark”, and then the following questions, if you would like to use our algorithm (which is over 90% accurate) to select a new shade, or click “Select My Own Shade” to choose the shade you would like to receive. Click “UPDATE MY SHADE” to update your preferences.

Change product:

Click “MANAGE AUTO-REPLENISHMENT SETTINGS” and then click “EDIT” next to the product you wish to update. If your product is eligible for a product swap, select “Change Product” and then click “SUBMIT”. Select a new product for your auto-replenishment and then click “CHANGE PRODUCT” to update your preferences.

Cancel auto-replenishment:

Click “MANAGE AUTO-REPLENISHMENT SETTINGS” and then click “EDIT” next to the product you wish to update. Select “Cancel Auto-Replenishment” and complete the entire cancellation process. You will receive confirmation of your cancellation. Additionally, you can choose to skip your next order or temporarily pause your auto-replenishment.

Upgrade to prepaid annual plan:

Click “MANAGE AUTO-REPLENISHMENT SETTINGS”. Click “Upgrade to Annual Plan” under any product you wish to upgrade that is eligible to be upgraded to our Prepaid Annual Plan. Click “UPGRADE ME” to activate your prepaid annual plan. Please note that once activated, your annual plan is non-refundable. Please see “PREPAID ANNUAL PLAN” FAQs for more information.

Add products to shipment:

From the left hand side of the “MY AUTO-REPLENISHMENT” tab you can add additional products into your next shipment. These products are added to your next shipment as a one time only addition - you will not be automatically subscribed to these products! You can choose “See More” to see additional products that are recommended for you based on your current shade or previous purchases, or “See all products” to view any product eligible to be added to your shipment.

Please note: not all actions above are available for our Prepaid Annual Plan, as policies and procedures do differ. Please visit the “PREPAID ANNUAL PLAN” FAQs for more information.

Head to ILMAKIAGE.COM and log in to your account.

Update your address, billing information, etc. from within the “MY ACCOUNT” or “MY AUTO-REPLENISHMENT” tab.

You can view and manage all future deliveries in the “MY AUTO-REPLENISHMENT” tab within “MY ACCOUNT” on ILMAKIAGE.COM.

Yes!

For non-trial auto-replenishment orders (where you were charged up front), you have 30 days from the date your order was placed to initiate a return or exchange. You can find your order date in your account.

If your first auto-replenishment order is a Try Before You Buy order, you have 14 days from the date of delivery to initiate a return or exchange. Please see our “TRY BEFORE YOU BUY” FAQs for further details. After your first auto-replenishment order under our Try Before You buy program, all subsequent auto-replenishment orders will be under our regular return policy (which is 30 days from the date the order was placed). You can find your order date in your account.

To initiate a return, you must download a prepaid return label through our portal within your specified return period. To initiate an exchange, you must initiate the exchange through our portal or by emailing our support team within your specified return period.

Please note: this is not applicable to Prepaid Annual Plan orders. Please see “PREPAID ANNUAL PLAN” FAQs for more information.

No worries, we got you. Please contact us and we can assist you.

We accept Visa, American Express, Mastercard, Discover, and JCB credit and debit cards.

We cannot accept AmazonPay or prepaid cards for Auto-Replenishment orders at this time.

If you signed up for Auto-Replenishment at checkout for a Try Before You Buy program order, this means you have 14 days from the date of delivery to initiate a return. If a return is initiated within the trial period, your auto-replenishment will also be canceled. For all subsequent auto-replenishment deliveries, you have 30 days from the date the order was placed to return your product. You can find your order date in your account.

If you signed up for Auto-Replenishment at checkout for a normal, non-trial order, you have 30 days from the date your order was placed to initiate a return or exchange. If a return is initiated within the 30 days, your auto-replenishment will also be canceled. You can find your order date in your account.

To initiate a return, you must download a prepaid return label through our portal within your specified return period. To initiate an exchange, you must initiate the exchange through our portal or by emailing our support team within your specified return period.

If you signed up from within your account (i.e. you opted into auto-replenishment through your account on a previously purchased order), or this is your second+ automatically recurring shipment of the product, you have 30 days from the date your order was placed to initiate a return. You can find your order date in your account.Please contact us to initiate a return. Please note: returning these products will not automatically cancel your auto-replenishment.

No worries, we got you. Please contact us and we can assist you.

We wanted to make receiving your must-have products even easier and more rewarding than before! Our Prepaid Annual Plan option will automatically send you your products based on your chosen frequency (just like our Auto-Replenishment option), but you are charged upfront for your future shipments!

Unlike our standard Auto-Replenishment option, which is a pay-as-you-go subscription, our Prepaid Annual Plan charges you upfront for your shipments for the full year at an even better discount – 30% OFF! The best part? Free shipping, free full-sized gifts, and 20% off any products you add to every. single. shipment! Save time AND money.

Our self-service process is simple and straightforward – any changes you need to make can be made online from your account.

Please note:

• Not all products are available on the Prepaid Annual Plan.
• Prepaid Annual Plan is currently only available in select countries.
• Prepaid Annual Plan has different policies and procedures than our Auto-Replenishment program. For more information on Auto-Replenishment, please see “AUTO-REPLENISHMENT” FAQs.
• Prepaid Annual Plan orders are subject to different return and exchange policies, and the plan is non-refundable once activated.

Once you confirm your upgrade to our Prepaid Annual Plan, you will be charged the full amount for the selected number of shipments (based on your Auto-Replenishment frequency). For example, if you have selected an auto-replenishment frequency of every 3 months, you will be charged for 4 shipments upfront. You get 30% off the products that are part of your Prepaid Annual Plan! Then, just sit back, relax and receive your shipments at your selected frequency with no additional charges or action needed on your end. You will still be able to delay or expedite any shipments as needed!

Please note: the policies and procedures for the Prepaid Annual Plan differ from our Auto-Replenishment program. For more information, please see “AUTO-REPLENISHMENT” FAQs.

Once your annual plan is active, it is no longer refundable.

• If you upgraded to a prepaid annual plan while checking out for a Try Before You Buy order, your plan is considered active once your 14-day trial period has ended and you have not initiated a return within the 14-day (from date of delivery) trial period
• If you upgraded to a prepaid annual plan while checking out for a regular, non-trial order, your plan is considered active once your 30-day (from purchase date) return period has ended and you have not initiated a return during that period.
• If you upgraded to a prepaid annual plan from within your account on ilmakiage.com, your annual plan is considered active immediately after choosing to upgrade and being charged for the prepaid annual plan.

During your prepaid period (i.e. you have not yet received all prepaid items), your current Prepaid Annual Plan cannot be refunded or canceled. If you signed up by accident or believe there was an error, please contact us immediately for help.

You can cancel the auto-renewal of your Prepaid Annual Plan at any time within your account on ilmakiage.com. Simply follow the steps below to disable auto-renewal:

1. Login to your account by CLICKING HERE
2. Make sure you are in the MY AUTO-REPLENISHMENT tab
3. Click “MANAGE AUTO-REPLENISHMENT SETTINGS”
4. Click “EDIT” next to the Prepaid Annual Plan items for which you’d like to disable auto-renewal
5. Complete the entire flow until you see confirmation of your selections

Please note: canceling your auto-renewal will simply prevent a future Prepaid Annual Plan from being created and charged. This will NOT cancel a current Prepaid Annual Plan, which is non-refundable once active and active until you receive all prepaid items remaining. You can learn more about this in the “IS MY PREPAID ANNUAL PLAN REFUNDABLE” FAQ.

Of course, if you have any issues logging in or canceling, or if you are unsure of the email associated with your Prepaid Annual Plan, please contact us.

You can sign up for a Prepaid Annual Plan in a few different ways! If you signed up for Auto-Replenishment at checkout for a Try Before You Buy program order, then received the option for the Prepaid Annual Plan and upgraded, you will be charged at checkout for the full years’ worth of shipments (this will be a separate charge and line item from the shipping fee and preauthorization). If you initiate a return within the 14-day (from delivery date) trial period, your trial and plan will be canceled, and your Prepaid Annual Plan charge will be refunded. If you do not initiate a return within the 14 days, you will be charged the full price for your trial and your Prepaid Annual Plan will become active and non-refundable.

If you signed up for Auto-Replenishment at checkout for a normal (non-trial) order, then received the option for the Prepaid Annual Plan and upgraded, you will be charged at checkout for the full years’ worth of shipments (this will be a separate charge and line item from the current order). If you initiate a return within 30 days from the purchase date, your order will be refunded, as will the charge for the Prepaid Annual Plan. If your return is not initiated within 30 days of the purchase date, the Prepaid Annual Plan will become active and non-refundable.

If you already have an active Auto-Replenishment program, you can upgrade to our Prepaid Annual Plan by logging in to your account and heading to the “MY AUTO-REPLENISHMENT” tab. If you upgrade in your account, The Prepaid Annual Plan is non-refundable.

Once your Prepaid Annual Plan is active, it is non-refundable. For more information, please see the “IS MY PREPAID ANNUAL PLAN REFUNDABLE” FAQ. You can cancel your auto-renewal at any time from your account, but this will not cancel or refund any unshipped, pre-paid orders.

You will be charged the moment you choose to upgrade your account to a Prepaid Annual Plan. There will be no future charges associated with your shipments unless you choose to add additional products (at 20% off!) to your shipments.

Unless you cancel auto-renewal, your Prepaid Annual Plan will automatically renew after your current Prepaid Annual Plan ends. The payment method on file will be charged.

Please note: this is not applicable to our Auto-Replenishment program orders. For more information, please see “AUTO-REPLENISHMENT” FAQs.

You can edit the details of your next shipment up to 24 hours before it ships. You will be sent a reminder email 10 days before your upcoming shipment.

Managing your account is quick, easy, and 100% self-service! You can change your shipment dates, any shipping or billing information, and your selected product shades. You can add products to your shipments at 20% off, cancel your auto-renewal, and even more just by logging in to your account and heading to the “MY AUTO-REPLENISHMENT” tab.

Please note: once you have an active Prepaid Annual Plan, your plan is non-refundable. For additional help, contact us.

You can view and manage all future deliveries in the “MY AUTO-REPLENISHMENT” tab within “MY ACCOUNT” on ILMAKIAGE.COM.

We accept Visa, American Express, Mastercard, Discover, and JCB credit and debit cards, as well as PayPal.

Per the terms and conditions of the Prepaid Annual Plan, orders are non-refundable, which means they are not eligible for return. If you had any issues with your shipment, please contact us with more information so we can help you with next steps!

No worries, we got you. Please contact us and we can assist you.

While we hope you don’t – you can cancel your auto-replenishment any time from within your account on ilmakiage.com.

Simply follow the below steps to cancel:

1. Login to your account by CLICKING HERE
2. Make sure you are in the MY AUTO-REPLENISHMENT tab
3. Click "MANAGE AUTO-REPLENISHMENT SETTINGS"
4. Click "EDIT" next to the item(s) you wish to cancel
5. Complete the entire flow until you see confirmation of your selections

Of course, if you have any issues logging in or canceling, or if you are unsure of the email associated with your auto-replenishment, please contact us.

Please note: this is not applicable for our Prepaid Annual Plan, as policies and procedures do differ. Please visit the “PREPAID ANNUAL PLAN” FAQs for more information.

During your prepaid period (i.e. you have not yet received all prepaid items), your current Prepaid Annual Plan cannot be refunded or canceled. If you signed up by accident or believe there was an error, please contact us immediately for help.

You can cancel the auto-renewal of your Prepaid Annual Plan at any time within your account on ilmakiage.com. Simply follow the steps below to disable auto-renewal:

1. Login to your account by CLICKING HERE
2. Make sure you are in the MY AUTO-REPLENISHMENT tab
3. Click “MANAGE AUTO-REPLENISHMENT SETTINGS”
4. Click “EDIT” next to the Prepaid Annual Plan items for which you’d like to disable auto-renewal
5. Complete the entire flow until you see confirmation of your selections

Please note: canceling your auto-renewal will simply prevent a future Prepaid Annual Plan from being created and charged. This will NOT cancel a current Prepaid Annual Plan, which is non-refundable once active and active until you receive all prepaid items remaining. You can learn more about this in the “IS MY PREPAID ANNUAL PLAN REFUNDABLE” FAQ.

Of course, if you have any issues logging in or canceling, or if you are unsure of the email associated with your Prepaid Annual Plan, please contact us.

Due to how quickly orders are transmitted to our warehouse's system, we are unable to cancel or edit existing orders. If you have specific questions about your order, please feel free to contact us directly.

As long as your return is initiated within the 14-day (from date of delivery) trial period, your Try Before You Buy trial will be canceled and you will not be charged for the cost of the returned product(s).

To initiate a return, you must download a prepaid return label through our portal within your 14-day trial period.

Never. We never test products or ingredients on animals, nor do we allow our suppliers or affiliates to conduct testing on our behalf. Animals > Everything.

We recommend reviewing the products you use with your health care provider to make sure they are appropriate while you are pregnant or nursing. You can find the full list of ingredients for each of our products on their respective product pages on the ‘Ingredients’ tab.

Our products are made with your skin in mind! We want to keep you looking fabulous and avoid using ingredients that block and clog pores. If you want specifics on any product, we recommend checking out the ingredients list. On our website, you can see the full list of ingredients on each product page, so you can be sure to choose the perfect product for your skin!

We formulated our products with all of your unique skin types in mind! We know that everyone’s skin is different, so we always recommend checking out the full list of ingredients for the product you are interested in. If you have more sensitive skin, we also recommend checking in with your doctor or dermatologist, or conducting a patch test before fully integrating your new products into your daily routine!

Not 100% of our products are vegan, but most of them are, including our cult-favorite foundation. Contact us for a complete list of our vegan products.

Not 100% of our products are gluten-free. We know how serious gluten allergies can be. Please contact us for a full list of our gluten-free products.

Absolutely! We make sure that all of our ingredients are sourced according to extremely high standards. We wouldn’t settle for anything less!

Lucky you! We have a one-of-a-kind Powermatch Foundation Quiz with over 90% accuracy in matching you with the perfect shade. The best part? It only takes 90 seconds, and you can try out your shade risk-free with our Try Before You Buy program.

We don’t, because we have something even better! Our Try Before You Buy program allows you to try our full-sized products for 14 days before committing. Don’t love a product? Send it back before the 14 days are up and you won’t be charged. Seems better than a sample if you ask us! See the “TRY BEFORE YOU BUY” FAQs section for more info.

All items purchased from ILMAKIAGE.COM are guaranteed authentic. Merchandise purchased from other websites or unauthorized dealers cannot be verified, as we sell only through ILMAKIAGE.COM.

Our IL MAKIAGE products can be purchased exclusively at ILMAKIAGE.COM.

• IL MAKIAGE does not have any authorized retailers that sell authentic IL MAKIAGE products.
• Please note that counterfeit beauty products could contain dangerous ingredients, and you should never purchase IL MAKIAGE products from an unknown source.

We try to restock our products as quickly as possible so you never have to wait! If for some reason an item is out of stock, it will say so when you try to add it to your cart. Please contact us so we can recommend a similar product that’s available now, or check back and we will update the status as soon as it is restocked!

It depends on the product. Feel free to contact us regarding specific products.

We always recommend using our setting spray to lock your look in place!

We could talk about ourselves for hours. Ask away! Contact us so we can answer all of your questions. Perfect shade? Perfect product? We got you, babe.

You can shop with us 24/7 on ILMAKIAGE.COM. We currently don’t have any IRL stores or authorized retailers that sell authentic IL MAKIAGE products.

If you are interested in working with our company, please reach out to us at [email protected].

We appreciate any and all input! Please feel free to contact us at [email protected].

Join our squad for exclusive access to must-have product releases, trending news, boutique updates, and everything else IL MAKIAGE. Sign up for our emails by scrolling to the bottom of our home page and entering your email.

We hate to see you go, but to stop receiving emails from us, just click ‘Unsubscribe’ at the bottom of any email communication from us.

We operate swiftly by email! Contact us here and we’ll get back to you ASAP!

Note: You’re currently shopping in our US/Canada/International store.

Shopping from another (non-US/CA) country? Head to the bottom of our site to easily switch between stores.

We strive to respond within 24-48 hours! If you haven’t heard back from us, please check your spam folder! It’s possible our message just got lost in your inbox.

Duh. Check out our story here.

You can reset your IL MAKIAGE account password here.

If you signed up for an account upon purchase, you can follow your shipping process by signing into your account and clicking on ‘MY ORDERS’ under the ‘MY ACCOUNT’ tab. Once the order is shipped, you will receive a confirmation email with shipping details and a tracking number. By clicking the link in the email, you can track your order and check its estimated arrival date.

You can log in to your existing IL MAKIAGE account, or set up a new one here.

Sign in to your online account using the email address you signed up with, and your password. Once you have successfully signed into MY ACCOUNT, you can change the email address by clicking on EDIT PROFILE under the "My Profile" section.

While there are many benefits of setting up an account, you can also check out as a guest (without making an account). Please note that you will be unable to see your order status or previous orders through our Accounts page if you check out as a guest.

An account is required and will be set up for you if you choose to sign up for our auto-replenishment program and do not have an existing account.

When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption that encrypts your information before it is sent to us to protect it from unauthorized use. In order for encryption to take place, your browser must have the SSL protocol. Make sure you’re using one of these browsers:

• AOL 5.0 and higher
• Internet Explorer 5.0 and higher
• Mozilla Firefox
• Netscape 6.0 (Windows only)
• Safari
• Google Chrome

In addition, we will take reasonable steps to ensure that third-party business partners to whom we transfer any data will provide sufficient protection of personal information. Please see our Privacy Policy for more details.

In order to use certain features of the site, we may collect or you may be asked to provide your email address, name, mailing address, telephone number, billing information, birth-date, gift recipients’ names, addresses, telephone numbers, and email addresses. For more information, including how this information may be used, please see our Privacy Policy.

For questions, comments, or just because you love us:

• Email: [email protected]
• Form: here
• For press: [email protected]

Due to high demand from high maintenance babes, IL MAKIAGE is growing fast! If you’re passionate about our brand and all things beauty, shoot us your resume at [email protected].

If you don’t see your question in our FAQs, hit us up! There’s no such thing as a question too extra. Email us or send us a DM on our socials.

Shopping from another (non-US/CA) country? Head to the bottom of our site to easily switch between stores.