Do I need to set up an account to place an order?
You can shop online at ILMAKIAGE.COM without creating an account.
What if I don't feel comfortable providing my credit card information online?
Please contact our customer care service for assistance at firstname.lastname@example.org
How do I change my email address for my login?
How do I cancel my order?
Unfortunately, we are unable to cancel orders after they have been placed online. If you need further assistance, please contact our customer care service.
What forms of payment are accepted online?
• American Express, Mastercard, Visa, and Discover.
What is the payment authorization process?
All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
How can I check the status of my order?
If you have registered, you can follow the progress of your delivery by signing into your account and logging into MY ACCOUNT followed by MY ORDERS. Once we have shipped your order, we will send you an email with shipping details and a tracking number. Follow the link in the email to track your order and check the estimated arrival date. Orders can be tracked at: https://www.usps.com/shipping/trackandconfirm.htm
How do I register or sign in?
Yoou can login from here.
What if I can't remember my password?
You can reset your password from here.
How do I unsubscribe from newsletter updates?
Click unsubscribe at the bottom of an email communication.
When I place a product in my shopping cart, does it mean the items are available?
Item availability is checked before added to the shopping cart, but is subjected to final check during the checkout process.
Is gift wrapping available?
Gift boxes are complimentary with all orders. All items are packaged in a luxury box. Items are placed on a logo-printed tissue paper and shredded tissue paper, sealed with a custom symbol wax adhesive, and packaged in our signature IL MAKIAGE black bubble mailer.
Is sales tax applied to my order?
IL MAKIAGE charges state, local and county taxes for online transactions based on shipping address and as required by applicable laws.
Shipping and Returns
What are your shipping policies?
We offer FREE 2nd Day Ground shipping via USPS for all domestic U.S. orders above $40.00. For domestic orders below $40.00, we offer 2nd Day Ground shipping via USPS for a flat fee of $5.95. Domestic orders will be delivered within 1-3 business days (estimated) if your order is received by 3:00 pm EST. Orders received after 3:00 pm EST will be processed on the next business day.
Domestic special cases:
• Orders destined for P.O. Boxes will have same shipment time as regular domestic orders
• Orders destined for APO/FPO/DPO are delivered within 7 business days from shipment (estimated).
• Orders destined for Alaska, Hawaii and Puerto Rico are delivered within 7 business days from shipment (estimated).
We also offer an Overnight delivery option for a flat rate of $20.00 for domestic orders. Orders will be processed the same day the order is placed if your order is received by 3:00 pm EST. Orders received after 3:00 pm EST will be processed on the next business day. We cannot offer overnight shipments to P.O Boxes, APO/FPO/DPO addresses, or to Alaska, Hawaii and Puerto Rico.
Once we have shipped your order, we will send you an email with shipping details and a tracking number. Follow the link in the email to track your order and check the estimated arrival date.
We do our best to estimate the most accurate delivery time for your convenience. However, all delivery timelines are estimates only and are subject to change. Holiday processing and shipping time may change. For the most up-to-date delivery information once your order has been shipped, please refer to the tracking information in your email confirmation. Some items sold by ILMAKIAGE.COM require special handling as specified by federal, state and local regulations governing the transport of these items. The method of shipping for these items is dictated by these regulations and therefore the shipment of some products to certain locations may not be possible.
We offer an international delivery option for a flat rate of $20.00 for all international shipments. International orders will be delivered within 7-14 business days (estimated) and will be processed the same day the order is placed if your order is received by 3:00 pm EST. Orders received after 3:00 pm EST will be processed on the next business day
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.
Some items sold by ILMAKIAGE.COM require special handling as specified by country-specific regulations governing the transport of these items. The method of shipping for these items is dictated by these regulations and therefore the shipment of some products to certain locations may not be possible.
Do you ship internationally?
Yes we are. Please see our shipping policies for details
Do I have to sign for my package upon arrival?
What are your return policies?
At IL MAKIAGE, your satisfaction is a guarantee. If for any reason you are not completely satisfied with the products purchased online from ILMAKIAGE.COM and wish to return it, you may return, within thirty (30) calendar days from the purchase date, the unused portion for refund.
Please note that sale merchandise is final sale. We do not offer price adjustments on previously purchased items.
Return process for products purchased online from ILMAKIAGE.COM:
FREE shipping returns:
• Go to return page to complete the return form and to print the prepaid label.
• Carefully pack the items into a box or well-padded envelope. Seal the box and affix the prepaid return label to the outside of the package.
• Drop your return off to the courier that is specified on your return label. Please note: the package may not make it back to us if dropped with the wrong courier.
• It takes up to two weeks to process returns and credit your account or to issue an online store credit. Please note that your financial institution may take longer to reflect the transaction.
We are not responsible for return packages that are lost in transit. Original shipping fees (if any) are not refundable. We do not accept returns of products shipped internationally.
In-store return or exchange: unfortunately, at this point we do not offer return or exchange of merchandise purchased online from ILMAKIAGE.COM at our free-standing IL MAKIAGE Boutiques.
If you have any questions about your return, please contact customer care service at email@example.com
What should I do if I received damaged goods?
If damage occurred to the item(s) in your shipment, please retain the box, the packing materials and the items inside and contact our customer service at firstname.lastname@example.org
TRY BEFORE YOU BUY
How Does Try Before You Buy Work?
The Try Before you Buy product ordered is yours to try free for 14 days. Add it to your routine, layer with your favorite products and go do your thing. If you decide to keep it, you’ll be charged 14 days after your delivery date. Free returns and exchanges must also be done within those 14 days.
The way the Try Before You Buy program works is that you have 14 days to try your product at home for free. We only charge shipping fees ($5) when you place the order. If you love your product, which we know you will, you just keep it and after the 14 days are up, we will charge the full price of the product as well. If you don't love it and return it to us before the 14 days are up, there will be no additional charge aside from the initial $5 shipping fee, and it’ll be like the trial never even happened.
Free Returns and Exchanges
Need a different shade or have questions? Our team of customer service Pros are here to help. Just reach out via your favorite mode of communication.
- For first time exchanges: Your exchange order with fall under our Try Before You Buy return & exchange policy and your 14-day period will start over from the date your exchange order is delivered.
- For additional exchanges (if any): Your exchange order will fall under our standard order return & exchange policy.
Alternatively, you can request a return within 14 days of delivery by visiting ilmakiage.com/return. After you've completed the request, you’ll be able to download a pre-paid return shipping label. We will process your return and cancel your Try Before Buying order. Shipping is non-refundable for Try Before Buying orders.
Please note that IL MAKIAGE is not responsible for any returned packages that are shipped without the provided prepaid return shipping label.
Note that for HIGHBROW and POWERBROW returns are only allowed for the entire kit.
For Try Before You Buy orders, we accept Visa, American Express, Mastercard, Discover, JCB credit and debit cards
Try Before You Buy orders cannot be combined with regular orders or with another Try Before you Buy order.
For Try Before You Buy orders, your shipping fees will be charged upon placing your order. Shipping is limited to standard domestic option only and your order will be processed same day if received by 3PM EST or next business day if received after 3PM .
How is my personal information safeguarded?
When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption that encrypts your information before it is sent to us to protect it from unauthorized use. In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:
• AOL 5.0 and higher
• Internet Explorer 5.0 and higher
• Mozilla Firefox
• Netscape 6.0 (Windows only)
• Google Chrome
What personal information is collected?
How do I authenticate an IL MAKIAGE product?
All items purchased from an IL MAKIAGE Boutique or at ILMAKIAGE.COM are guaranteed authentic. Merchandise purchased from other websites or unauthorized dealers cannot be verified. Please contact our customer service for more information.
Does IL MAKIAGE test on animals?
No. We never test products or ingredients on animals, nor do we allow suppliers or affiliates to conduct testing on our behalf.
Do IL MAKIAGE products contain parabens?
IL MAKAIGE products are paraben-free (and phthalate-free, too)