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What is your return and exchange policy?
In order to return or exchange your order, you must initiate the return or exchange within 60 days of your purchase date.
To initiate a return, you must download a prepaid return label through our portal within your return period. To initiate an exchange, you must initiate the exchange through our portal or by emailing our support team.
Please note: return and exchange periods for auto-replenishment orders may differ. Questions about returning or exchanging your auto-replenishment order? Please reference the “AUTO-REPLENISHMENT” FAQs.
Returns are free and easy – all you need is a printer!
Discounted merchandise or orders placed using an e-gift code are not eligible for exchange. Returns will only be refunded the amount paid after the e-gift card was applied (excluding shipping costs, which are always non-refundable). Once an e-gift code is applied at checkout, it’s considered redeemed and cannot be reactivated or replaced. All free orders are final sale (no returns or exchanges). We do not offer price adjustments on previously purchased items.
IL MAKIAGE is committed to your satisfaction. If for any reason you are not completely satisfied with a product purchased online from ILMAKIAGE.COM, please feel free to contact us.
Shopping from another (non-AU) country? Head to the bottom of our site to easily switch between stores.
HOW DO I MAKE A FREE RETURN?
If you’re ready to make a return, go to our portal and initiate a return.
To download a return label, input your order number and email associated with the order.
Select the item(s) you would like to exchange or return
Please note that only one return label can be downloaded per order
Print your return label
Carefully pack the item(s) you are returning or exchanging in the original packaging to avoid incurring additional shipping charges. Seal the box and affix the pre-paid return label to the outside of the package. (If you don’t have the original packaging please opt for something similar in size.)
Drop your return off at the courier specified on your return label.
It can take up to two weeks to process returns and credit your account or issue online store credit. Your financial institution may take longer to reflect the transaction.
Please note:
Original shipping fees (if any) are not refundable.
We are not responsible for return packages that are lost in transit.
The package may not make it back to us if dropped with the wrong courier.
Please be sure to use the pre-paid return shipping label, as IL MAKIAGE is not responsible for any returned packages shipped without the provided pre-paid return shipping label.
Returning with an incorrect label or by returning to the sender may result in additional charges, fees, or no refund.
For certain items or orders, the return label may not be available to download. In that case, please contact us.
Shopping from another (non-AU) country? Head to the bottom of our site to easily switch between stores.
HOW DO I MAKE A FREE EXCHANGE?
If you need a different shade or have a question about what product would work better for you, please contact us. Our team is here to help!
If you’re ready to make an exchange, go to our portal and initiate an exchange or contact us.
Shopping from another (non-AU) country? Head to the bottom of our site to easily switch between stores
CAN I CANCEL MY ORDER?
Due to how quickly orders are transmitted to our warehouse's system, we are unable to cancel or edit existing orders. If you have specific questions about your order, please feel free to contact us directly.
If you’re looking for help with canceling your auto-replenishment service, you can find more information in our “AUTO-REPLENISHMENT” FAQs section.
WHAT SHOULD I DO IF I RECEIVED DAMAGED OR FAULTY PRODUCTS?
If the item(s) in your shipment arrived damaged, please keep the box, packing materials and the item(s) inside and contact us with a picture.
CAN I MAKE AN INTERNATIONAL RETURN OR EXCHANGE?
We do not accept returns of internationally shipped orders.
Shopping from another (non-AU) country? Head to the bottom of our site to easily switch between stores.
THERE WASN'T A LABEL IN THE BOX! HOW COME MY ORDER DIDN’T COME WITH A RETURN LABEL?
Don’t worry, you’re not missing anything! To make our processes more sustainable, our packages don’t come with return labels or packing slips inside the box.
Instead, you can easily return your product by downloading & printing a free return label from our portal. All you need is your order number (which you can find in your confirmation email or on the shipping label on the box you received your order in), the email associated with your order, and a printer!
WHAT SHOULD I DO IF I RECEIVED DAMAGED PRODUCTS?
If the item(s) in your shipment arrived damaged, please keep the box, packing materials, and the item(s) inside and contact us with a picture as soon as you receive it. If an item is damaged or appears to be defective after delivery, please contact us with a picture or video.
CAN I RETURN OR EXCHANGE PART OF MY ORDER AND KEEP PART OF IT?
Yes! (This excludes any kits or bundles, and specific collaboration items. Returns or exchanges for these products are only permitted for the entire bundle.)
Keep what you love and return or exchange what you don’t. You have full flexibility to return or exchange just one product, or your full order.
CAN I RETURN OR EXCHANGE MY PRODUCTS IN PERSON?
Unfortunately, we do not offer returns or exchanges of merchandise purchased online from ILMAKIAGE.COM in person. Please head to our portal to download your prepaid label to ship your product(s) back to us.
MY LABEL DOES NOT MAKE IT CLEAR WHERE I SHOULD DROP OFF MY RETURN. WHAT SHOULD I DO?
Please make sure to drop your return off at the courier specified on your return label. The package may not make it back to us if it is dropped with the wrong courier.
All returns must be made via Australia Post only. (Please note: by clicking on this link, you will be leaving IL MAKIAGE.COM/AU).
CAN I USE MY OWN RETURN LABEL? WHY DO I NEED TO USE A PRINTED IL MAKIAGE LABEL?
Please be sure to use the pre-paid return shipping label, as IL MAKIAGE is not responsible for any returned packages shipped without the provided pre-paid return shipping label. A refund is not guaranteed if you ship your return without our label.
CAN MY REFUND BE PROCESSED TO ANOTHER CARD?
Refunds can only be issued to the original payment method used at checkout. If the card is no longer active or has expired, we cannot issue a refund to another card / payment method.
WHAT ARE YOUR SHIPPING POLICIES?
Once an order is placed, the order begins processing immediately. When we have shipped your order, we will send you an email with shipping details and a tracking number. Follow the link in the email to track your order and check its estimated arrival date.
Orders will be delivered within 2-6 working days (estimated).
We do our best to estimate delivery time accurately. However, all delivery timelines are estimates and are subject to change. Holiday processing and shipping time may vary. For the most up-to-date delivery information once your order has been shipped, please refer to the tracking information in your shipping confirmation email.
Some items sold by ILMAKIAGE.COM require special handling as specified by federal, state, and local regulations governing the transport of these items. The method of shipping for these items is dictated by these regulations and therefore the shipment of some products to certain locations may not be possible.
Shopping from another (non-AU) country? Head to the bottom of our site to easily switch between stores.
WHAT SHIPPING OPTIONS ARE OFFERED?
We offer FREE shipping via Australia Post for all orders above $80 AUD. For orders below $80 AUD, we offer shipping via Australia Post for a flat fee of $9.95 AUD. Orders shipped domestically will be delivered within 2-6 working days (estimated). Orders shipped from our international warehouses are subject to longer shipping times (but no additional taxes or fees will apply!).
DO YOU SHIP INTERNATIONALLY?
Shopping from another (non-AU) country? Head to the bottom of our site to easily switch between stores.
DO I HAVE TO SIGN FOR MY PACKAGE UPON ARRIVAL?
Nope, just make sure your package is being delivered to a secure location.
WHAT DO I DO IF MY PACKAGE IS LOST OR STOLEN IN TRANSIT?
We hope this never happens! If your package is lost or stolen, please contact us and we will work to resolve this issue.
If your package is marked as delivered by the courier and you did not receive your product, please contact the courier to see where they left it or if there was an issue delivering your product. Orders marked as delivered are eligible for replacement, but not for refund.
Please wait 24 hours after the order was marked as delivered before reaching out, in case it shows up or gets delivered late!
WHERE IS MY ORDER?
Tracking is available only once an order has shipped. Once your order is shipped, you will receive an email with a clickable tracking link and your tracking number.
Didn’t get it? Contact us and we’ll help you track your order.
Shopping from another (non-AU) country? Head to the bottom of our site to easily switch between stores.
HOW DO I TRACK MY ORDER?
Think your order is delayed or just want to check the order status?
Tracking your order is easy!
If you created an account at checkout, log in to your account and track from there.
No account? No problem. Check the shipping confirmation email for your clickable tracking number.
If you would like to create an account, use the email address associated with your order to log in! You will receive a link and any orders associated with this email will show up in your new account.
Tracking not working? Contact us and we can assist!
WHAT PRODUCTS ARE AVAILABLE?
Any product you want, babes!
Specific inquiries? Reach out to customer service at: [email protected].
Shopping from another (non-AU) country? Head to the bottom of our site to easily switch between stores.
WHAT IS SHOP BY TALENT AND HOW DOES IT DIFFER FROM SHOP BY PRODUCT?
Shop by Talent allows you to purchase products used by your favorite influencers!
Shop by Product allows you to purchase by product group (face, lips, eyes, brows).
WHAT IS A LOOK?
A Look is an influencer tutorial -- and one of our favorite ways to shop. It allows you to see how your favorite influencers used our products to create the best Looks.
Watch instructional videos, see and shop products, and find out what’s trending
See trending looks here.
HOW DOES SHOP BY TALENT WORK?
Swipe through Looks from your favorite influencers to get inspired. See their before and after transformations, video tutorials, and the products they used.
Swiping right on Looks will save them to your wishlist. Later, you can revisit these Looks for more details. If you want to recreate all — or just part of! — a Look, purchase the products used by the influencer directly on the Look page.
CAN I BUY SEVERAL SHOP BY TALENT PRODUCTS AT ONE TIME?
Duh - you can buy as many products as you’d like!
WHAT IF I ONLY WANT ONE PART OF A LOOK?
You do you!. You do not need to purchase the whole Look!
After you’ve received your order, you can also choose which products you’d like to keep – keep what you love and return / exchange what you don’t.
I KNOW WHAT I WANT ALREADY, CAN I GO STRAIGHT TO THAT PRODUCT?
Of course! When visiting the website, select the “Shop by Product” button on the top right of the screen and choose the products you’d like.
HOW CAN I SEE ALL THE LOOKS CREATED BY MY FAVORITE INFLUENCERS?
You can use the search bar at the top of our site to search for your favorite influencer, either by handle or their first and last name. Each influencer has a profile page showcasing all of their Looks.
HOW CAN I SEE MY LOVED LOOKS?
When you want to view your ‘Loved Looks,’ select the heart icon in the right-hand corner of the screen. This will bring you directly to your ‘Loved Looks.’
HELP! MY LOOKS ARE GONE!
Oh no! To ensure that all of your ‘Loved Looks’ stay put, create an account so you can go back and look at them, whenever you want and on any of your devices! You never know when inspiration will strike.
WHAT HAPPENS IF PART OF THE LOOK I WANT IS OUT OF STOCK?
We try to restock our products as quickly as possible so you never have to wait! If for some reason an item is out of stock, it will say so when you try to add it to your cart. Please contact us so we can recommend a similar product that’s available now, or check back and we will update the status as soon as it is restocked!
CAN I RETURN OR EXCHANGE PART OF AN INFLUENCER’S LOOK?
Yes! Keep what you love and return what you don’t. You have full flexibility to return just one product or your full order. Please contact us and we would be happy to match you with something that works better for you. For more details, take a peek at our other FAQ sections.
HOW DO I EDIT OR CANCEL MY ORDER?
Due to how quickly orders are transmitted to our warehouse's system, we are unable to cancel or edit existing orders. If you have specific questions about your order, please feel free to contact us directly.
If your reason for cancellation is an incorrect shipping address, please contact us immediately with the correct address so we can assist further.
If you are looking for help with canceling your auto-replenishment service, you can find more information in our “AUTO-REPLENISHMENT” FAQs section.
WHAT DO I DO IF MY PACKAGE IS LOST OR STOLEN IN TRANSIT?
We hope this never happens! If your package is lost or stolen, please contact us and we will work to resolve this issue.
If your package is marked as delivered by the courier and you did not receive your product, please contact the courier to see where they left it or if there was an issue delivering your product. Orders marked as delivered are eligible for replacement, but not for refund.
WHAT DO I DO IF THE ORDER IS RECEIVED INCORRECT OR INCOMPLETE?
Oh no! Contact us and we will fix your order ASAP.
IS VAT INCLUDED IN THE LISTED PRICES?
Duh - no additional taxes / duties are added at check-out.
HOW DO I TRACK MY ORDER?
Tracking your order is easy!
If you created an account at checkout, log in to your account and track from there.
No account? No problem. Check the shipping confirmation email for your tracking number.
Not working? Contact us and we can assist.
WHAT PAYMENT METHODS DO YOU ACCEPT?
At this time, we accept major credit / debit cards (e.g., Visa, American Express, Mastercard, Discover, etc.). We also accept payments via PayPal.
If a payment method is not available for selection at checkout, the option is currently unavailable. We recommend proceeding with another option.
If you receive an error message at checkout, please screenshot or screen record the message / error and contact us.
WHAT DO I DO IF I LOSE OR CHANGE MY CARD?
Oh no!
Most banks are willing to work with you on a solution, however, we are only able to refund payments to the card on file at the time of checkout. We cannot process a refund to a new card or by other methods, such as a check.
If you are having issues trying to update your payment method for an upcoming Auto-Replenishment charge, please reach out to [email protected] for next steps.
Please note: as long as your new card is associated with the same account, most banks can still successfully process your charge or refund. This depends on your bank. If your payment cannot be processed, please contact us.
HOW LONG WILL IT TAKE FOR ME TO GET A REFUND?
It can take up to two weeks to process returns and credit your account or issue online store credit. Your bank or financial institution may take longer to reflect the transaction. Once a refund is processed on our end, it usually reflects in your account within 2-10 business days.
DO YOU PRICE MATCH?
We do not, and we do not offer price adjustments on previously purchased items.
WHAT ARE YOUR E-GIFT CODE POLICIES?
E-gift codes can be applied to new IL MAKIAGE purchases only
Orders purchased using an e-gift code are not eligible for exchange
Orders purchased using an e-gift code are eligible for a refund of the amount paid after the code is applied (not including shipping charges, which are always non-refundable) if returned within the return period
E-gift codes cannot be extended, replaced, reactivated, or combined
E-gift codes cannot be combined with any other offers or discounts
E-gift codes are not eligible on any quiz-based orders
E-gift codes cannot be applied to future Auto-Replenishment charges / orders
E-gift codes cannot be used on limited edition or collaboration products
E-gift codes are only eligible for one-time use, so be sure to use the full amount at one time
Multiple e-gift codes cannot be applied to one order
Questions? Please contact us.
HOW DO I USE MY E-GIFT CODE?
Using your e-gift code is easy! Follow these steps
In your cart:
Add desired items directly to your cart (make sure you don’t add them after taking a quiz, as codes cannot be applied to quiz-based purchases)
Click “Add a Promo Code +”
Add your e-gift code (we recommend copying and pasting it to avoid any errors)
Ensure no spaces are included before or after your code
Click “Apply” and check the message in pink to confirm your code was successfully applied
At checkout:
Add desired items directly to your cart (make sure you don’t add them after taking a quiz, as codes cannot be applied to quiz-based purchases)
Click “Checkout”
Enter your shipping details and click “Continue to Final Step”
Add your e-gift code, click “Apply” and check the message in pink to confirm your code was successfully applied
Enter your payment details, if needed
CAN I USE MULTIPLE CODES AT ONE TIME?
Only one promotional (promo), discount, store credit, or e-gift code can be used at a time. These can’t be combined or used together.
CAN I APPLY MY E-GIFT CODE TO MY AUTO-REPLENISHMENT?
E-gift codes can only be used towards new orders. E-gift codes cannot be applied to any future Auto-Replenishment orders
HELP, MY CODE ISN’T WORKING!
On no! Check the following:
Check the email in which you received your code to ensure it hasn’t expired
Make sure you include the dashes if your code includes dashes
Copy and paste your code to avoid mixing up letters and numbers, such as O and 0
Make sure there is not a space before or after the code
Make sure you haven’t already used the code
Still not working? Please contact us with the code and a screenshot of the email in which the code was sent.
IS GIFT WRAPPING AVAILABLE?
All items are packaged and shipped in a luxury shipping box. Currently, we are unable to offer gift receipts or personalized notes.
WHAT WILL AN IL MAKIAGE CHARGE LOOK LIKE?
In most cases you can expect to see a line item on your statement for a charge or refund from IL MAKIAGE or IM PRO MAKEUP, but this can differ depending on your bank or card issuer.
Unsure a charge or refund is ours? Contact us with a screenshot and we will be happy to confirm.
WHAT IS AUTO-REPLENISHMENT?
We know you’re in high demand, so we want to make receiving some of your must-have products as easy as possible! Our Auto-Replenishment option will automatically send you your products based on your chosen frequency (2, 3, or 4 months).
Our self-service process is simple and straightforward – any changes you need to make can be made online from your account.
The best part? 20% off, free shipping, and free full-sized gifts for every auto-replenishment order. We’re saving you time AND money!
Please note:
Not all products are available for Auto-Replenishment.
Auto-Replenishment is currently available only in select countries.
Auto-Replenishment has different policies and procedures than our Annual Plan. For more information on Prepaid Annual Plan orders, please see "PREPAID ANNUAL PLAN" FAQs.
HOW DOES AUTO-REPLENISHMENT WORK AND HOW DO I SIGN UP?
Quiz Me – Take our concealer or foundation shade matching quiz and get matched with your perfect shade.
Schedule It – Choose the Auto-Replenishment option and pick how often you want to receive your product.
Treat Yo’self – Check out with your order as usual and wait for your brand-new product to arrive. You will save 20% on every Auto-Replenishment order after your first order.
After you complete the quiz and receive your results, simply be sure to opt into ‘Auto-Replenishment’ and choose your preferred shipment frequency. Check out as usual. We will safely store your shipping, billing, and payment information in your account for future deliveries.
If you don’t already have an account with us, after opting into Auto-Replenishment, you will get an email with your temporary password so you can set up an account easily!
Love it and keep it? Your Auto-Replenishment will kick in going forward. Not for you? Return your product within the return window and we will automatically cancel the Auto-Replenishment as well. If you return within the return window, you will be refunded for your first order.
You won’t be charged for future Auto-Replenishment orders at the time of check-out – you will only be charged for shipping and your first order. After your return period ends, your auto-replenishment will kick in. You will be charged for each Auto-Replenishment order at the future date of shipment. You will receive a reminder before shipment. (Please note: this is different from our Prepaid Annual Plan option. Please see "PREPAID ANNUAL PLAN" FAQs for more info.) Change your preferences at any time by logging in to your account and going to the “MY AUTO-REPLENISHMENT” section.
Looking to auto-replenish a previously purchased item? CLICK HERE to opt-in to auto-replenishment! (Please note: not all products are eligible for auto-replenishment.)
WHAT IL MAKIAGE PRODUCTS CAN I GET AUTO-REPLENISHED?
Currently Auto-Replenishment is only available for select products, including our Woke Up Like This foundation, F*ck I’m Flawless concealer, select skincare products, and more. If you have purchased subscription-eligible products in the past and want to opt into Auto-Replenishment, CLICK HERE!
WHEN WILL I BE CHARGED FOR AN AUTO-REPLENISHMENT PURCHASE?
Your payment method on file will be charged on the date the product is shipped.
Please note: this is not applicable to Prepaid Annual Plan orders. Please see"PREPAID ANNUAL PLAN" FAQs for more information.
HOW LONG BEFORE THE AUTO REPLENISHMENT SHIPMENT CAN I EDIT, CANCEL, OR SKIP A DELIVERY?
You can edit the details of your next Auto-Replenishment order up to 24 hours before it ships. You will be notified of the change via email.
HOW DO I CANCEL MY AUTO-REPLENISHMENT?
While we hope you don’t – you can cancel your auto-replenishment any time from within your account on ilmakiage.com.
Simply follow the below steps to cancel:
Login to your account by CLICKING HERE
Make sure you are in the MY AUTO-REPLENISHMENT tab
Click "MANAGE AUTO-REPLENISHMENT SETTINGS"
Click "EDIT" next to the item(s) you wish to cancel
Complete the entire flow until you see confirmation of your selections
Of course, if you have any issues logging in or canceling, or if you are unsure of the email associated with your auto-replenishment, please contact us.
Please note: this is not applicable to Prepaid Annual Plan orders. Please see "PREPAID ANNUAL PLAN" FAQs for more information.
HOW DO I MAKE CHANGES TO MY AUTO-REPLENISHMENT ORDER PREFERENCES?
Managing your Auto-Replenishment is quick and easy and fully self-service. You can edit and change details like your shade, shipment date, or frequency, or take actions such as skipping a shipment, or pausing and canceling your auto-replenishment right on ILMAKIAGE.COM. Head to “MY ACCOUNT” and click on the “MY AUTO-REPLENISHMENT” tab.
Change an order date:
Click “MANAGE AUTO-REPLENISHMENT SETTINGS” and then click “EDIT” next to the product you wish to update. Click “Change Next Shipment Date” and then click “SUBMIT”. You can choose “Send Now” to have your order processed ASAP, or you can choose to delay your order by a specific number of weeks. Additionally, you can click “Choose a specific date instead”, and then choose a specific date from the calendar and click “SAVE” to have your order processed on that date.
Change frequency:
Click “MANAGE AUTO-REPLENISHMENT SETTINGS” and then click “EDIT” next to the product you wish to update. Click “Change Auto-Replenishment Frequency” and then click “SUBMIT”. You will be able to see your current frequency, as well as select a new frequency. Once you’ve selected your desired frequency, click “SUBMIT” to update your preferences.
Change shade:
Click “MANAGE AUTO-REPLENISHMENT SETTINGS” and then click “EDIT” next to the product you wish to update. If your product is eligible for a shade swap, select “Change Shade” and then click “SUBMIT”. Select “Too Light” or “Too Dark”, and then the following questions, if you would like to use our algorithm (which is over 90% accurate) to select a new shade, or click “Select My Own Shade” to choose the shade you would like to receive. Click “UPDATE MY SHADE” to update your preferences.
Change product:
Click “MANAGE AUTO-REPLENISHMENT SETTINGS” and then click “EDIT” next to the product you wish to update. If your product is eligible for a product swap, select “Change Product” and then click “SUBMIT”. Select a new product for your auto-replenishment and then click “CHANGE PRODUCT” to update your preferences.
Cancel auto-replenishment:
Click “MANAGE AUTO-REPLENISHMENT SETTINGS” and then click “EDIT” next to the product you wish to update. Select “Cancel Auto-Replenishment” and complete the entire cancellation process. You will receive confirmation of your cancellation. Additionally, you can choose to skip your next order or temporarily pause your auto-replenishment.
Upgrade to prepaid annual plan:
Click “MANAGE AUTO-REPLENISHMENT SETTINGS”. Click “Upgrade to Annual Plan” under any product you wish to upgrade that is eligible to be upgraded to our Prepaid Annual Plan. Click “UPGRADE ME” to activate your prepaid annual plan. Please note that once activated, your annual plan is non-refundable. Please see "PREPAID ANNUAL PLAN" FAQs for more information.
Add products to shipment:
From the left hand side of the “MY AUTO-REPLENISHMENT” tab you can add additional products into your next shipment. These products are added to your next shipment as a one time only addition - you will not be automatically subscribed to these products! You can choose “See More” to see additional products that are recommended for you based on your current shade or previous purchases, or “See all products” to view any product eligible to be added to your shipment.
Please note: not all actions above are available for our Prepaid Annual Plan, as policies and procedures do differ. Please visit the "PREPAID ANNUAL PLAN" FAQs for more information.
HOW DO I MAKE CHANGES TO MY AUTO-REPLENISHMENT ACCOUNT INFORMATION?
Head to ILMAKIAGE.COM and log in to your account.
Update your address, billing information, etc. from within the “MY ACCOUNT” or “MY AUTO-REPLENISHMENT” tab.
WHEN ARE MY FUTURE DELIVERIES?
You can view and manage all future deliveries in the “MY AUTO-REPLENISHMENT” tab within “MY ACCOUNT” on ILMAKIAGE.COM.
CAN I RETURN OR EXCHANGE MY AUTO-REPLENISHMENT?
Yes!
For auto-replenishment orders, you have 30 days from the date your order was placed to initiate a return or exchange. You can find your order date in your account.
If you signed up for auto-replenishment at checkout, you have 60 days from the purchase date to initiate a return or exchange. After your first auto-replenishment order under our 60-day return policy,, all subsequent auto-replenishment orders.
Will be under our regular return policy (which is 30 days from the date the order was placed). You can find your order date in your account.
To initiate a return, you must download a prepaid return label through our portal within your specified return period. To initiate an exchange, you must initiate the exchange through our portal or by emailing our support team within your specified return period.
Please note: this is not applicable to Prepaid Annual Plan orders. Please see "PREPAID ANNUAL PLAN" FAQs for more information.
I RECEIVED MY FIRST AUTO REPLENISHMENT AND THE SHADE DOESN'T MATCH, WHAT DO I DO?
No worries, we got you. Please contact us and we can assist you.
WHAT TYPES OF PAYMENTS ARE ACCEPTED FOR AUTO REPLENISHMENT?
We accept Visa, American Express, Mastercard, Discover and JCB credit and debit cards. We also accept PayPal.
We cannot accept AmazonPay, or pre-paid cards for Auto-Replenishment orders at this time.
HOW DO I RETURN MY AUTO-REPLENISHMENT ORDER?
If you signed up for Auto-Replenishment at checkout, this means you have 60 days from the purchase date to initiate a return. If a return is initiated within the return period, your auto-replenishment will also be canceled. For all subsequent auto-replenishment deliveries, you have 30 days from the date the order was placed to return your product. You can find your order date in your account.
To initiate a return, you must download a prepaid return label through our portal within your specified return period. To initiate an exchange, you must initiate the exchange through our portal or by emailing our support team within your specified return period.
If you signed up from within your account (i.e. you opted into auto-replenishment through your account on a previously purchased order), or this is your second+ automatically recurring shipment of the product, you have 30 days from the date your order was placed to initiate a return. You can find your order date in your account. Please contact us to initiate a return. Please note: returning these products will not automatically cancel your auto-replenishment.
No worries, we got you. Please contact us and we can assist you.
I’M STILL CONFUSED ABOUT AUTO-REPLENISHMENT. WHAT DO I DO?
No worries, we got you. Please contact us and we can assist you.
WHAT IS A PREPAID ANNUAL PLAN AND HOW DOES IT WORK?
We wanted to make receiving your must-have products even easier and more rewarding than before! Our Prepaid Annual Plan option will automatically send you your products based on your chosen frequency (just like our Auto-Replenishment option), but you are charged upfront for your future shipments!
Unlike our standard Auto-Replenishment option, which is a pay-as-you-go subscription, our Prepaid Annual Plan charges you upfront for your shipments for the full year at an even better discount – 30% OFF! The best part? Free shipping, free full-sized gifts, and 20% off any products you add to every. single. shipment! Save time AND money.
Our self-service process is simple and straightforward – any changes you need to make can be made online from your account.
Please note:
Not all products are available on the Prepaid Annual Plan.
Prepaid Annual Plan is currently only available in select countries.
Prepaid Annual Plan has different policies and procedures than our Auto-Replenishment program. For more information on Auto-Replenishment, please see “AUTO-REPLENISHMENT” FAQs.
Prepaid Annual Plan orders are subject to different return and exchange policies, and the plan is non-refundable once activated.
Once you confirm your upgrade to our Prepaid Annual Plan, you will be charged the full amount for the selected number of shipments (based on your Auto-Replenishment frequency). For example, if you have selected an auto-replenishment frequency of every 3 months, you will be charged for 4 shipments upfront. You get 30% off the products that are part of your Prepaid Annual Plan! Then, just sit back, relax and receive your shipments at your selected frequency with no additional charges or action needed on your end. You will still be able to delay or expedite any shipments as needed!
Please note: the policies and procedures for the Prepaid Annual Plan differ from our Auto-Replenishment program. For more information, please see “AUTO-REPLENISHMENT” FAQs.
IS MY PREPAID ANNUAL PLAN REFUNDABLE?
Once your annual plan is active, it is no longer refundable.
If you upgraded to a prepaid annual plan while checking out, your plan is considered active once your 60-day (from purchase date) return period has ended and you have not initiated a return during that period.
If you upgraded to a prepaid annual plan from within your account on ilmakiage.com, your annual plan is considered active immediately after choosing to upgrade and being charged for the prepaid annual plan.
CAN I CANCEL MY PREPAID ANNUAL PLAN?
During your prepaid period (i.e. you have not yet received all prepaid items), your current Prepaid Annual Plan cannot be refunded or canceled. If you signed up by accident or believe there was an error, please contact us immediately for help.
You can cancel the auto-renewal of your Prepaid Annual Plan at any time within your account on ilmakiage.com. Simply follow the steps below to disable auto-renewal:
Login to your account by CLICKING HERE
Make sure you are in the MY AUTO-REPLENISHMENT tab
Click “MANAGE AUTO-REPLENISHMENT SETTINGS”
Click “EDIT” next to the Prepaid Annual Plan items for which you’d like to disable auto-renewal
Complete the entire flow until you see confirmation of your selections
Please note: canceling your auto-renewal will simply prevent a future Prepaid Annual Plan from being created and charged. This will NOT cancel a current Prepaid Annual Plan, which is non-refundable once active and active until you receive all.
prepaid items remaining. You can learn more about this in the “IS MY PREPAID ANNUAL PLAN REFUNDABLE” FAQ.
Of course, if you have any issues logging in or canceling, or if you are unsure of the email associated with your Prepaid Annual Plan, please contact us.
HOW DO I SIGN UP FOR A PREPAID ANNUAL PLAN?
You can sign up for a Prepaid Annual Plan in a few different ways!
If you signed up for Auto-Replenishment at checkout, then received the option for the Prepaid Annual Plan and upgraded, you will be charged at checkout for the full years’ worth of shipments (this will be a separate charge and line item from the current order). If you initiate a return within 60 days from the purchase date, your order will be refunded, as will the charge for the Prepaid Annual Plan. If your return is not initiated within 60 days of the purchase date, the Prepaid Annual Plan will become active and non-refundable.
If you already have an active Auto-Replenishment program, you can upgrade to our Prepaid Annual Plan by logging in to your account and heading to the “MY AUTO-REPLENISHMENT” tab.If you upgrade in your account, the Prepaid Annual Plan is non-refundable.
Once your Prepaid Annual Plan is active, it is non-refundable. For more information, please see the “IS MY PREPAID ANNUAL PLAN REFUNDABLE” FAQ. You can cancel your auto-renewal at any time from your account, but this will not cancel or refund any unshipped, pre-paid orders.
WHEN WILL I BE CHARGED FOR MY PREPAID ANNUAL PLAN?
You will be charged the moment you choose to upgrade your account to a Prepaid Annual Plan. There will be no future charges associated with your shipments unless you choose to add additional products (at 20% off!) to your shipments.
Unless you cancel auto-renewal, your Prepaid Annual Plan will automatically renew after your current Prepaid Annual Plan ends. The payment method on file will be charged.
Please note: this is not applicable to our Auto-Replenishment program orders. For more information, please see “AUTO-REPLENISHMENT” FAQ.
HOW LONG BEFORE A SHIPMENT CAN I MAKE CHANGES TO MY ORDER?
You can edit the details of your next shipment up to 24 hours before it ships. You will be sent a reminder email 10 days before your upcoming shipment.
HOW DO I MAKE CHANGES TO MY PREPAID ANNUAL PLAN ACCOUNT?
Managing your account is quick, easy, and 100% self-service! You can change your shipment dates, any shipping or billing information, and your selected product shades. You can add products to your shipments at 20% off, cancel your auto-renewal, and even more just by logging in to your account and heading to the “MY AUTO-REPLENISHMENT” tab.
Please note: once you have an active Prepaid Annual Plan, your plan is non-refundable. For additional help, contact us.
WHEN ARE MY FUTURE DELIVERIES?
You can view and manage all future deliveries in the “MY AUTO-REPLENISHMENT” tab within “MY ACCOUNT” on ILMAKIAGE.COM.
WHAT TYPES OF PAYMENT ARE ACCEPTED FOR THE PREPAID ANNUAL PLAN?
We accept Visa, American Express, Mastercard, Discover, and JCB credit and debit cards, as well as PayPal.
HOW DO I RETURN OR EXCHANGE MY PREPAID ANNUAL PLAN ORDER?
Per the terms and conditions of the Prepaid Annual Plan, orders are non-refundable, which means they are not eligible for return. If you had any issues with your shipment, please contact us with more information so we can help you with next steps!
I AM STILL CONFUSED ABOUT THE PREPAID ANNUAL PLAN. WHAT DO I DO?
No worries, we got you. Please contact us and we can assist you.
HOW DO I CANCEL MY AUTO-REPLENISHMENT?
While we hope you don’t – you can cancel your auto-replenishment any time from within your account on ilmakiage.com.
Simply follow the below steps to cancel:
Login to your account by CLICKING HERE
Make sure you are in the MY AUTO-REPLENISHMENT tab
Click "MANAGE AUTO-REPLENISHMENT SETTINGS"
Click "EDIT" next to the item(s) you wish to cancel
Complete the entire flow until you see confirmation of your selections
Of course, if you have any issues logging in or canceling, or if you are unsure of the email associated with your auto-replenishment, please contact us.
HOW DO I CANCEL MY PREPAID ANNUAL PLAN?
During your prepaid period (i.e. you have not yet received all prepaid items), your current Prepaid Annual Plan cannot be refunded or canceled. If you signed up by accident or believe there was an error, please contact us immediately for help.
You can cancel the auto-renewal of your Prepaid Annual Plan at any time within your account on ilmakiage.com. Simply follow the steps below to disable auto-renewal:
Login to your account by CLICKING HERE
Make sure you are in the MY AUTO-REPLENISHMENT tab
Click “MANAGE AUTO-REPLENISHMENT SETTINGS”
Click “EDIT” next to the Prepaid Annual Plan items for which you’d like to disable auto-renewal
Complete the entire flow until you see confirmation of your selections
Please note: canceling your auto-renewal will simply prevent a future Prepaid Annual Plan from being created and charged. This will NOT cancel a current Prepaid Annual Plan, which is non-refundable once active and active until you receive all prepaid items remaining. You can learn more about this in the “IS MY PREPAID ANNUAL PLAN REFUNDABLE” FAQ.
Of course, if you have any issues logging in or canceling, or if you are unsure of the email associated with your Prepaid Annual Plan, please contact us.
HOW DO I CANCEL MY ORDER?
Due to how quickly orders are transmitted to our warehouse's system, we are unable to cancel or edit existing orders. If you have specific questions about your order, please feel free to contact us directly.
DOES IL MAKIAGE TEST ON ANIMALS?
Never. We never test products or ingredients on animals, nor do we allow our suppliers or affiliates to conduct testing on our behalf. Animals > Everything.
ARE IL MAKIAGE PRODUCTS SAFE TO USE WHILE PREGNANT OR NURSING?
We recommend reviewing the products you use with your health care provider to make sure they are appropriate while you are pregnant or nursing. You can find the full list of ingredients for each of our products on their respective product pages on the ‘Ingredients’ tab.
IS YOUR MAKEUP NON-COMEDOGENIC?
Our products are made with your skin in mind! We want to keep you looking fabulous and avoid using ingredients that block and clog pores. If you want specifics on any product, we recommend checking out the ingredients list. On our website, you can see the full list of ingredients on each product page, so you can be sure to choose the perfect product for your skin!
WHAT SKIN TYPES ARE IL MAKIAGE PRODUCTS SUITABLE FOR?
We formulated our products with all of your unique skin types in mind! We know that everyone’s skin is different, so we always recommend checking out the full list of ingredients for the product you are interested in. If you have more sensitive skin, we also recommend checking in with your doctor or dermatologist, or conducting a patch test before fully integrating your new products into your daily routine!
ARE IL MAKIAGE PRODUCTS VEGAN?
Not 100% of our products are vegan, but most of them are, including our cult-favorite foundation. Contact us for a complete list of our vegan products.
ARE IL MAKIAGE PRODUCTS GLUTEN-FREE?
Not 100% of our products are gluten-free. We know how serious gluten allergies can be. Please contact us for a full list of our gluten-free products.
ARE THE INGREDIENTS IN IL MAKIAGE PRODUCTS ETHICALLY SOURCED?
Absolutely! We make sure that all of our ingredients are sourced according to extremely high standards. We wouldn’t settle for anything less.
HOW DO I FIND MY FOUNDATION SHADE?
Lucky you! We have a one-of-a-kind Powermatch Foundation Quiz with over 90% accuracy in matching you with the perfect shade. The best part? It only takes 90 seconds, and you can try out your shade risk-free.
DO YOU OFFER SAMPLES?
We don’t -- but we do offer 60 (sixty) day return periods for all products purchased by our AU customers!
Don’t love your order? Feel free to exchange it or send it back within the return period for a refund.
HOW DO I AUTHENTICATE AN IL MAKIAGE PRODUCT?
All items purchased from ILMAKIAGE.COM are guaranteed authentic. Merchandise purchased from other websites or unauthorized dealers cannot be verified, as we sell only through ILMAKIAGE.COM.
WHERE CAN I BUY IL MAKIAGE PRODUCTS?
Our IL MAKIAGE products can be purchased exclusively at ILMAKIAGE.COM.
IL MAKIAGE does not have any authorized retailers that sell authentic IL MAKIAGE products.
Please note that counterfeit beauty products could contain dangerous ingredients, and you should never purchase IL MAKIAGE products from an unknown source.
THE PRODUCT I LOVE IS OUT OF STOCK. CAN I ORDER IN ADVANCE OR PLACE A BACK-ORDER?
We try to restock our products as quickly as possible so you never have to wait! If for some reason an item is out of stock, it will say so when you try to add it to your cart. Please contact us so we can recommend a similar product that’s available now, or check back and we will update the status as soon as it is restocked!
ARE IL MAKIAGE PRODUCTS WATERPROOF?
It depends on the product. Feel free to contact us regarding specific products.
We always recommend using our setting spray to lock your look in place!
HAVE MORE QUESTIONS ABOUT OUR PRODUCTS?
We could talk about ourselves for hours. Ask away! Contact us so we can answer all of your questions. Perfect shade? Perfect product? We got you, babe.
CAN I SHOP IL MAKIAGE IN PERSON?
You can shop with us 24/7 on ILMAKIAGE.COM. We currently don’t have any storefronts or authorized retailers that sell authentic IL MAKIAGE products.
HOW CAN MY COMPANY WORK WITH IL MAKIAGE?
If you are interested in working with our company, please reach out to us at [email protected].
I HAVE A GREAT IDEA FOR IL MAKIAGE! WHO CAN I CONTACT?
We appreciate any and all input! Please feel free to contact us at [email protected].
HOW DO I GET YOUR EMAILS?
Join our squad for exclusive access to must-have product releases, trending news, boutique updates, and everything else IL MAKIAGE. Sign up for our emails by scrolling to the bottom of our home page and entering your email.
HOW DO I UNSUBSCRIBE FROM NEWSLETTER UPDATES?
We hate to see you go, but to stop receiving emails from us, just click ‘Unsubscribe’ at the bottom of any email communication from us.
I NEED TO CONTACT IL MAKIAGE, CAN I DO SO BY CHAT OR PHONE SUPPORT?
We operate swiftly by email! Contact us here or send us an email at [email protected] and we’ll get back to you super soon!
Shopping from another (non-AU) country? Head to the bottom of our site to easily switch between stores.
WHY HAVEN’T I RECEIVED AN EMAIL RESPONSE YET?
We strive to respond within 24-48 hours! If you haven’t heard back from us, please check your spam folder! It’s possible our message just got lost in your inbox.
CAN I LEARN MORE ABOUT IL MAKIAGE?
Duh. Check out our story here.
WHAT IF I CAN’T REMEMBER MY PASSWORD?
You can reset your IL MAKIAGE account password here.
HOW CAN I CHECK THE STATUS OF MY ORDER?
If you signed up for an account upon purchase, you can follow your shipping process by signing into your account and clicking on ‘MY ORDERS’ under the ‘MY ACCOUNT’ tab. Once the order is shipped, you will receive a confirmation email with shipping details and a tracking number. By clicking the link in the email, you can track your order and check its estimated arrival date.
HOW DO I REGISTER OR SIGN IN?
You can log in to your existing IL MAKIAGE account, or set up a new one here.
HOW DO I CHANGE THE EMAIL ADDRESS ASSOCIATED WITH MY ACCOUNT?
Sign in to your online account using the email address you signed up with, and your password.
Once you have successfully signed into MY ACCOUNT, you may change the email address by clicking on EDIT PROFILE under the "My Profile" section.
DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?
While there are many benefits of setting up an account, you can also check out as a guest (without making an account). Please note that you will be unable to see your order status or previous orders through our Accounts page if you check out as a guest.
An account is required and will be set up for you if you choose to sign up for our auto-replenishment program and do not have an existing account.
HOW IS MY PERSONAL INFORMATION SAFEGUARDED?
When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption that encrypts your information before it is sent to us to protect it from unauthorized use. In order for encryption to take place, your browser must have the SSL protocol. Make sure you’re using one of these browsers:
AOL 5.0 and higher
Internet Explorer 5.0 and higher
Mozilla Firefox
Netscape 6.0 (Windows only)
Safari
Google Chrome
In addition, we will take reasonable steps to ensure that third-party business partners to whom we transfer any data will provide sufficient protection of that personal information. Please see our Privacy Policy for more details.
WHAT PERSONAL INFORMATION IS COLLECTED?
In order to use certain features of the site, we may collect or you may be asked to provide your email address, name, mailing address, telephone number, billing information, birth-date, gift recipients’ names, addresses, telephone numbers, and email addresses. For more information, including how this information may be used, and your rights under GDPR, please see our Privacy Policy.
HOW DO I CONTACT IL MAKIAGE?
For questions, comments, or just because you love us:
Email: [email protected]
Form: here
For press: [email protected]
Due to high demand from high maintenance babes, IL MAKIAGE is growing fast! If you’re passionate about our brand and all things beauty, shoot us your resume at [email protected].
If you don’t see your query in our FAQs, hit us up! There’s no such thing as a question too extra.
Email us or send us a DM on our socials.
Shopping from another (non-AU) country? Head to the bottom of our site to easily switch between stores
GET 10% OFF YOUR FIRST PURCHASE
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